Residence Inn St Louis Westport

“Good mid-price choice in near suburban St. Louis”

Decent location, in Westport neighborhood but not actually in Westport Plaza itself. Need a car to get there but fairly easy access from Interstate: as is typical of area, not quite straightforward, a little convoluted. Room was very pleasant: a good size, large, comfortable bed (if placed at a … more

Decent location, in Westport neighborhood but not actually in Westport Plaza itself. Need a car to get there but fairly easy access from Interstate: as is typical of area, not quite straightforward, a little convoluted. Room was very pleasant: a good size, large, comfortable bed (if placed at a bit of an odd angle) nicely furnished, with a good desk, lots of clothing storage and plenty of outlets for charging devices. Wifi worked well; TV was good and supposedly gave you access to streaming services, which I was unable to get to work, in spite of having my passwords. Bathroom fixtures are pleasant--it's a bit annoying that the sink, unlike the toilet and shower, is not closed off, meaning that if you turn the light on for it, you might disturb someone else still sleeping. This seems to be mostly a place for business travelers; not much going on when we were there, on the weekend. Staff was very pleasant. There's a bar with a small breakfast menu, which we didn't try except to purchase coffee--which was fine, albeit at hotel prices. Overall, a good mid-price choice in a St. Louis neighborhood that sees a lot of visitors.

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“A nice older style Courtyard, but kept up nicely”

I've been here a couple of times before over the past two years and even though the hotel is older, it is maintained well and I like the older style Courtyards which have the balcony's overlooking the "courtyard". It is quiet and laid back here on the weekends too.

“Good stay”

A typical Courtyard. We were checked in by two very friendly front desk ladies who got us going quickly and with a smile. Our room was comfortable, with good pillows. We slept well. Wi-Fi connected easily the next morning. Our only issue was that only two bath towels were provided. My wife and I ar… more

A typical Courtyard. We were checked in by two very friendly front desk ladies who got us going quickly and with a smile. Our room was comfortable, with good pillows. We slept well. Wi-Fi connected easily the next morning. Our only issue was that only two bath towels were provided. My wife and I are both bigger people, so we need more towels. Overall, we'd come back.

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“Not up to Marriott standards”

I checked in Saturday August 19. The woman who checked me in had NO personality, which is a rarity for Marriott. She talked in a monotone and never smiled. At times I felt she was lecturing me. I have the app and it would not let me do a digital check in. When I asked about it, she insisted th… more

I checked in Saturday August 19. The woman who checked me in had NO personality, which is a rarity for Marriott. She talked in a monotone and never smiled. At times I felt she was lecturing me. I have the app and it would not let me do a digital check in. When I asked about it, she insisted that they had to see me at the front desk and get my ID to know it was me. I told her I stay at Hilton all the time and they allow digital check in to bypass the desk. It made no difference and she kept repeating her stance in a monotone. Other staff stood by without saying anything. Then, she was unable to give me a digital key, claiming they had a ticket in with Marriott for quite some time to fix their system. She enlisted help from others who repeated the same information, although with a little more personality. The Courtyards do not offer free breakfast, which I know, and a cup of fruit was $9. That's a little steep for a small piece of a breakfast. I had brought protein bars, etc. to have a breakfast. The room was clean but showing wear on the furniture and walls. The balcony with the chair overlooking the courtyard was dirty and the door to get to it was hard to open. I was on a pleasure trip so had called before check in and asked for an extra hour on checkout. Supposedly I had it, but when I returned to my room past the normal checkout time I was unable to get in to retrieve my suitcases. They sent someone up with a temporary card since the digital keys were still not working. All in all it was not an experience I would expect from a Marriott and I would not stay here again.

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“I think the hotel still thinks it's 2021”

I stayed here with a friend last month. I am Titanium with Marriott and used to the non recognition I get at Courtyard branded hotels. At breakfast is where I would point out their biggest deficiency and outrageous prices for the overly simple breakfast items. Four four pieces of really bad fren… more

I stayed here with a friend last month. I am Titanium with Marriott and used to the non recognition I get at Courtyard branded hotels. At breakfast is where I would point out their biggest deficiency and outrageous prices for the overly simple breakfast items. Four four pieces of really bad french toast with one (1) cut up strawberry and a container of processed syrup for $12 or $13. Cmon Marriott, do you think this is good business?

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