Marco Beach Ocean Resort

“Great Location, Great Service!”

We did a girls trip and there were 3 of us (adults). We had a one bedroom suite for 4 nights and it was plenty big and had everything we needed. There was a full kitchen with all kinds of kitchen staples, ie, towels, dish soap, hand soap, coffee pods, creamers and sugar, tin foil, pots, pans, bak… more

We did a girls trip and there were 3 of us (adults). We had a one bedroom suite for 4 nights and it was plenty big and had everything we needed. There was a full kitchen with all kinds of kitchen staples, ie, towels, dish soap, hand soap, coffee pods, creamers and sugar, tin foil, pots, pans, baking dishes, salt and pepper. There were small appliances, ie, toaster, blender, Keurig. The refrigerator was not full size, but fit everything we needed. We were oceanfront on the 10th floor and that definitely made our stay as we had full view of the beach, pool area, and beautiful sunsets. It was a great spot to have a morning coffee or happy hour cocktail. We learned that this property is no longer a 'hotel' and each of the units is individually owned. Their is a desk that is manned 24/7 to check you in and provide your room key as well as answer questions. There is no room service via the on-site restaurant SalePepe, but there is a local restaurant that will deliver (menus are in the room). We had lunch at the poolside Sal e Pepe one afternoon and it was delicious. They do not allow you to take the food to the beach or back to your room. There is no beach food/drink service unless you are a member of the Tarpon Club. You can of course take your own food/drinks to the beach and pool. The beach has plenty of cushioned loungers and umbrellas. There are beach attendants who will make sure you have the chairs and move umbrellas as needed. The 'hotel guests' share beach space with the Tarpon Club. They take turns with respect to who has 'front row' on the beach. Sometimes it is the club, sometimes it is the hotel guests. The umbrella and towel colors are the differentiators. At the time we visited there were no beach tables (they lost them all in the storms). There are the same comfy loungers at pool. There is also a hot tub in the pool area. We were here at a time where it was not crowded so had no issues finding desirable seats. The location is great and you are within walking distance of plenty of shops and restaurants. We had a rental car so were able to drive to the grocery store, liquor store, restaurants, and various other points of interest. There is no daily maid service, but they will provide you with whatever you need. There were six beach towels in the room and we simply had to call to have them refreshed. The bathroom was huge and had plenty of towels and toiletries. Again, if you need towels refreshed, or additional bathroom supplies, you just had to call and ask. Everyone we came into contact with at the hotel from service desk, parking attendants, and maids, they were all friendly and went out of their way to make our stay comfortable.

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“Ups & Downs”

I’ll start by saying that I am a well travelled person who enjoys good service; however, the service provided by some of the staff was terrible. The manager of housekeeping/the hotel was very rude and unaccommodating. Every time we asked for additional bath towels or beach towels, we were questione… more

I’ll start by saying that I am a well travelled person who enjoys good service; however, the service provided by some of the staff was terrible. The manager of housekeeping/the hotel was very rude and unaccommodating. Every time we asked for additional bath towels or beach towels, we were questioned and had to call multiple times to obtain things that we were requested for the room. We were even question when we asked for additional creamer for our coffee. I did not feel that they provided warm accommodating service. They were in fact, rude. Frank, who is a Bellman was wonderful. Great personality and provided us with lots of dining ideas on Marco Island. The gentleman who set up the beach chairs and the umbrellas were great as well. Definitely make a visit to Sale e Pepe for dinner. Excellent Italian food and service.

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