Comfort Inn & Suites Near Universal - N. Hollywood - Burbank

“Breakfast Buffet Kudos and Congratulations”

I specifically wanted to let corporate and the hotel know that the young lady working at the breakfast buffet deserves extra recognition. The hotel has families going to Universal Studios much more than businessmen, so they are really hitting the breakfast buffet hard. She is very polite and was … more

I specifically wanted to let corporate and the hotel know that the young lady working at the breakfast buffet deserves extra recognition. The hotel has families going to Universal Studios much more than businessmen, so they are really hitting the breakfast buffet hard. She is very polite and was working very very hard every minute of the morning to keep the buffet stocked. Also, our check in lady was very nice and polite and explained the weird parking situation clearly. I am a Choice Hotels club member and booked as such and I am VERY disappointed that I was not sent a "review your stay" email. I think it's very lame that you can't leave a review on the Choice Hotels web page. I don't think I believe their "verified guest stay reviews." I think maybe Choice Hotels only post the reviews they want to show. Therefore, I strongly suggest you continue to use TripAdvisor to read reviews of hotels. Our stay was just fine as a launch place for our day at Universal Studios. I hope the buffet lady receives some proper praise for doing her job so well.

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“Hanging with pops”

First time in the LA area came for the Super Bowl. I'd liked the fact that this place is away from the hustle and bustle and had parking. Location was good for someone who wanted to wander a bit and wanted to look around. Homeless folks across the way seemed alarming at first but LA has a whole lot… more

First time in the LA area came for the Super Bowl. I'd liked the fact that this place is away from the hustle and bustle and had parking. Location was good for someone who wanted to wander a bit and wanted to look around. Homeless folks across the way seemed alarming at first but LA has a whole lot of homeless people everywhere. The hotel had hot breakfast clean rooms and friendly staff. I felt very safe with my elderly father and would stay again

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“Pool in garage, cars blocked in, with acceptable breakfast & room”

The positives… The hotel was very clean. The room was adequate and beds comfortable. The complimentary breakfast was convenient and good. The staff were friendly and responsive. The negatives… the pool, the parking, the elevator, and the neighborhood. The advertised swimming pool was tiny and loc… more

The positives… The hotel was very clean. The room was adequate and beds comfortable. The complimentary breakfast was convenient and good. The staff were friendly and responsive. The negatives… the pool, the parking, the elevator, and the neighborhood. The advertised swimming pool was tiny and located in the parking garage! There were big windows, making it feel like a fishbowl with everyone driving in and out looking at you. It was extremely awkward and nearly unusable. The online photos are deceiving, not disclosing this strange little pool’s size and location. When searching for a hotel, I filter to look for hotels with a pool. This felt like the pool existed to qualify the hotel for my search, but not really for my family’s enjoyment. It was a big disappointment and my teenage kids didn’t want to swim. The parking garage requires double parking of vehicles, one behind the other. If spots are full and you park behind another car, staff keep your keys and must move your vehicle for others to get out. If they are busy and you are blocked in, you can’t leave until they have time to move the car blocking you. This also wasn’t disclosed when booking. The elevator doesn’t go to the lobby, it goes to the parking garage and you have to walk outside to get back in the lobby where breakfast is served. Finally, the neighborhood doesn’t feel safe at night, with homeless in tents on the sidewalk just outside. I would choose another hotel next time because of these 4 negatives.

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