Bwi Airport Marriott

“Love everything EXCEPT Night Time Shuttle Service”

I love almost everything about this hotel, especially Ms. Peart who is an absolute angel! Whenever I go, I'm treated as a returning family member. The lobby is awesome in its size and comfortable seating. I have had many business meetings there over a meal and the food is delicious. The rooms are … more

I love almost everything about this hotel, especially Ms. Peart who is an absolute angel! Whenever I go, I'm treated as a returning family member. The lobby is awesome in its size and comfortable seating. I have had many business meetings there over a meal and the food is delicious. The rooms are sizeable and comfortable. During the day the shuttle is on time and all the drivers are wonderful. During the late night, the drivers are wonderful. The schedule is horrendous. The first couple of times it happened to me, I wrote it off as a one-time thing, which is probably what others have done and thus you don't see an array of posts about this. But I stay at the hotel all the time and often come in late at night and pretty much without exception, it has been a nightmare leaving everyone on the shuttle in a state ranging from outraged, irate, irritable, and just plain exhausted. The biggest issue is that they say it comes every 20 minutes on the hour and that could not be further from the truth. And because it comes less frequently, if you are at one of the last stops, when it finally does come it could be filled up and you have to wait for the next one to come God knows when. All of this is made worse as you stand there and watch other hotel shuttles come around and around and around while you wait in the cold, inhaling exhaust fumes from idling buses, and sleepy because it's 1am! The hotel is frequently sold out and the parking lot is often full so SURELY there is enough revenue for them to have ample shuttle coverage to live up to its promise of every 20 minutes OR if there is some funding crunch, just change the recording to say just pray that your shuttle comes sometime before dawn!! Or seriously, just say it will come once an hour or something and the languishing guest can just be pleasantly surprised if it comes early instead of bitterly disappointed when it comes nowhere near the stated schedule. Thank you, otherwise, for being a great hotel. And thank Ms. Peart especially for being a real gem!!

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“It was......Fine???”

Recently stayed here two nights on a business trip. It was more convenient to where I needed to be for my meeting than staying downtown Baltimore. Plus, I had an early flight out from BWI on my departure day. Check in was fine. I was given my keys to my room on the 10th floor. I was told about the… more

Recently stayed here two nights on a business trip. It was more convenient to where I needed to be for my meeting than staying downtown Baltimore. Plus, I had an early flight out from BWI on my departure day. Check in was fine. I was given my keys to my room on the 10th floor. I was told about the concierge lounge and location given my Titanium status. My first night, to make things easier, I just chose to eat at the bar. I ordered a Stella that was supposedly on tap. I saw the lady pour it from the "Stella" tap, what came was definitely not a Stella. The bartender tried 3 other taps, no Stella. What I received was fine in the end, but confirmed it wasn't Stella as they had it in a bottle. So I ordered that for my second drink. The food was just frozen food reheated in the fryer (gyozas, onion rings, boneless wings were my order.) I don't think anything was made fresh. It was fine and filled the void. The breakfast buffet was awful. It's the same for the concierge lounge guests and those eating in the restaurant. They just open it up conveniently so both have access, you just get there from different ways. I got eggs and potatoes and they were both so salty I couldn't eat them. I took one bite of each and just left it. The room I received was in need of renovation. The old mirrored closet definitely dated the room. The door handle to the bathroom was two different handles and colors. It was fine for the two nights I was there, but needs some TLC. I appreciated the Smith machine, free weights and multi-purpose machine in the small gym. I was able to get a couple of good workouts in. The gym was also in need of a renovation as it still had what looked like the original wall paper on the walls. The ceiling was so low, you couldn't use the pull-up bar on the multi-purpose machine. You could tell based on the photos outside the gym that they had been there for a while too. It really dated the facilities. Overall, for two nights, it was sufficient. There are other Marriott properties near the airport, so I might try one of them next time I need to go back for meetings.

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