Bwi Airport Marriott

“Love everything EXCEPT Night Time Shuttle Service”

I love almost everything about this hotel, especially Ms. Peart who is an absolute angel! Whenever I go, I'm treated as a returning family member. The lobby is awesome in its size and comfortable seating. I have had many business meetings there over a meal and the food is delicious. The rooms are … more

I love almost everything about this hotel, especially Ms. Peart who is an absolute angel! Whenever I go, I'm treated as a returning family member. The lobby is awesome in its size and comfortable seating. I have had many business meetings there over a meal and the food is delicious. The rooms are sizeable and comfortable. During the day the shuttle is on time and all the drivers are wonderful. During the late night, the drivers are wonderful. The schedule is horrendous. The first couple of times it happened to me, I wrote it off as a one-time thing, which is probably what others have done and thus you don't see an array of posts about this. But I stay at the hotel all the time and often come in late at night and pretty much without exception, it has been a nightmare leaving everyone on the shuttle in a state ranging from outraged, irate, irritable, and just plain exhausted. The biggest issue is that they say it comes every 20 minutes on the hour and that could not be further from the truth. And because it comes less frequently, if you are at one of the last stops, when it finally does come it could be filled up and you have to wait for the next one to come God knows when. All of this is made worse as you stand there and watch other hotel shuttles come around and around and around while you wait in the cold, inhaling exhaust fumes from idling buses, and sleepy because it's 1am! The hotel is frequently sold out and the parking lot is often full so SURELY there is enough revenue for them to have ample shuttle coverage to live up to its promise of every 20 minutes OR if there is some funding crunch, just change the recording to say just pray that your shuttle comes sometime before dawn!! Or seriously, just say it will come once an hour or something and the languishing guest can just be pleasantly surprised if it comes early instead of bitterly disappointed when it comes nowhere near the stated schedule. Thank you, otherwise, for being a great hotel. And thank Ms. Peart especially for being a real gem!!

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