Wynn Las Vegas

“Outstanding Staff”

I don't usually write a review about travel because it's a personal experience and everyone has their own experiences. I have to write about the staff at The Wynn/Encore Hotel. My husband and I have been going to The Wynn for more than 20 years and it never fails - rooms, restaurants, pool. But … more

I don't usually write a review about travel because it's a personal experience and everyone has their own experiences. I have to write about the staff at The Wynn/Encore Hotel. My husband and I have been going to The Wynn for more than 20 years and it never fails - rooms, restaurants, pool. But the staff is none like any other. We enjoyed a wonderful relationship with VP Ok Wells who unfortunately passed away and we felt so lost without her. She always looked after us for special occasions, etc. No one seemed to care that we only ever stayed at The Wynn and that's where our loyalty was. Until Lee Long came along. What a fantastic person. We feel so blessed that Lee is in our lives and looks after us. We won't stay anywhere else in Vegas - ever.

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“Return to Bellagio”

For the past 28 years, we have visited Las Vegas twice a year and consistently chosen MGM properties, predominantly the Bellagio, for their excellent comps, free play, and resort F&B credits. In April 2024, our spring visit included the spectacular show 'Awakening' at the Wynn, which captivated us … more

For the past 28 years, we have visited Las Vegas twice a year and consistently chosen MGM properties, predominantly the Bellagio, for their excellent comps, free play, and resort F&B credits. In April 2024, our spring visit included the spectacular show 'Awakening' at the Wynn, which captivated us with the hotel's elegance. Consequently, we forwent our usual complimentary fall stay at the Bellagio, along with its perks, and booked at the Wynn instead. Lacking previous gaming history at the Wynn, we paid premium rates to stay and gamble, hoping to earn complimentary credits by the end of our stay based on our play, yet we only received a minimal amount despite betting the same or more than we do at MGM properties. Regarding room #5640: It was beautifully appointed, but the constant clanking noise near the elevator, reminiscent of a hammer striking pipes, persisted day and night, disrupting our sleep. Therefore, I recommend avoiding rooms close to the elevators. The room's amenities are iPad-controlled, including the TV, drapes, and lighting. However, the lighting design is flawed; it's impossible to turn on individual lights like the bedside, foyer, or desk lamp. Activating the lights illuminates the entire room, with only 'all on' or 'all off' settings, plus a 'low' option that remains too bright. The bathroom and toilet area were the exceptions, where one could turn on a single light, which we used as a night light to prevent disturbing everyone at night. Our dining experiences, particularly at the SW Steakhouse, were delightful, as were the meals at other on-site restaurants. The hotel and casino are indeed beautiful, resembling a smaller, more expensive version of the Bellagio.

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