Encore Las Vegas

“Always outstanding here”

This is our go to hotel while in Las Vegas. With so many great choices on or near the strip, we always end up back here. The Encore Tower suites specifically for us as we like the exclusive check in and entrance. The restaurants and the shopping are spectacular here.

“Excellent, upscale stay”

Excellent hotel in all aspects. The standard room was superb, with a very nice bed, separate adjacent sitting area, huge bathroom, nice in room technology. The room was facing the strip and was very quiet. Frontdesk, concierge, casino host and cleaning lady very attentive and gentle, not the bellb… more

Excellent hotel in all aspects. The standard room was superb, with a very nice bed, separate adjacent sitting area, huge bathroom, nice in room technology. The room was facing the strip and was very quiet. Frontdesk, concierge, casino host and cleaning lady very attentive and gentle, not the bellboys. The pool area is also very nice (two separate pools, one adult only). Casino rather quiet with efficient and in majority friendly dealers.

less

“Shame it’s turned corporate”

We have stayed at the Encore a few times. The last time was 2018 and then again this year. There was a lot of changes and not for the better. The first thing was that we had paid in advance yet “due to human error” they took over £5,000 out of my husbands account. When questions they admitted h… more

We have stayed at the Encore a few times. The last time was 2018 and then again this year. There was a lot of changes and not for the better. The first thing was that we had paid in advance yet “due to human error” they took over £5,000 out of my husbands account. When questions they admitted human error and said it could take 30 days to get back to the account. The manager did deal with it quickly and took off the resort tax (although I wasn’t going to pay it, my reasons I will tell). The day we arrived, pool was closed, for corporate event. Where in the lobby bar you could get pastries and coffee etc, that’s changed and they have a pathetic coffee bar in the entrance that only has about 20 seats for over 2000 rooms???. Two other tables are just outside the pool and that is it. One evening we couldn’t have drinks in lobby bar because it was a “corporate event”. Our favourite bar Eastside bar was unavailable two nights for guess what? A corporate event. Another night when we went to the bar late we were initially turned away as there were 4 of us and the table available at that time was for 6. It was past midnight and the chances of 6 turning up were slim, we had to fight for it. Tried to book Jardin for breakfast for 6, told me the only time available was 7.45, which was too early. Walked in there the next day at 8.30 and asked for table and got given one straight away. Nothing makes sense in this hotel any more. We stopped going to stay at the Bellegio as it became too corporate and now the Encore is doing the same. After spending over £3000 on a room for a week I expected much more. They have become greedy, and have forgotten about the genuine customers. Another negative is that there is literally no-where to sit. Sit and wait for someone, read a newspaper or have a chat. Absolutely nowhere. Management agreed but who knows if anyone would listen. People were sitting at gambling tables but not gambling just for somewhere to sit! I doubt we will return, corporate has unfortunately taken over another hotel

less