Arizona Charlie's Decatur

“Nice clean hotel away from the strip and Fremont street which is one reason I love staying here.Great rooms and food.4/5”

Great hotel away from the strip and Fremont street which is one reason I love it. Decent clean rooms and good food. Nice atmosphere and of course gambling machines. I definitely recommend staying here if you want a nice hotel off the strip.Il

“Bad costumer service in my check in”

We stopped for 2 nights in that hotel, room was comfortable, all the environments look amazing as all the hotels around to Las Vegas. however when I checked in the lady was rude because when I booked the room by booking.com the first payment was declined and she looked at me and my wife with dist... more

We stopped for 2 nights in that hotel, room was comfortable, all the environments look amazing as all the hotels around to Las Vegas. however when I checked in the lady was rude because when I booked the room by booking.com the first payment was declined and she looked at me and my wife with distrust everytime although that she had collected the payment she requested for different Id's and credit cards. I understand that she must try to avoid any fraud however one of her responsibilities is take care of the customers as well. Special thanks for the waitress in the 24h cafe restaurant she was very friendly and kind for the breakfast. Harold Ortiz

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“I Stay Here Every Time I Am In Las Vegas”

I have been staying at Arizona Charlies, Decatur, for years and always opt for a Meadows Room. This was a 4 night stay and I did need to request a room change after thet first night because of antisocially noisy guests on the floor above me. Staff were quite happy to move me. I find that the r... more

I have been staying at Arizona Charlies, Decatur, for years and always opt for a Meadows Room. This was a 4 night stay and I did need to request a room change after thet first night because of antisocially noisy guests on the floor above me. Staff were quite happy to move me. I find that the rooms on the 1st floor tend to be much quieter and this was the case this time. The room is spacious enough and, whilst not fancy, is perfectly adequate. The bathrooms are too and I like the fact that they have bath tubs. Everything was clean and the room was serviced daily. There are plenty of eating options within the casino. I don't agree in principle about the Resort Fee, but it is a fact of life in Las Vegas. It is a much lower charge than on the strip and it does include parking. The car park is regularly patrolled, which is causes me to feel that my car is very secure. There is an outdoor pool and hot tub and this is one of the strong positives about staying here. On this occasion, however, they were both closed for refurbishment and this wasn't highlighted on the website or in advance by the hotel. This made a huge difference to my visit. My greatest issue is that the reception staff consistantly process the payment of a $75 deposit incorrectly and rather than putting this through as a preauthorisation on the guests card, they actually process it as a payment. When the guest is from overseas this triggers the exchange rate differential that is as high as 20%. A 2.99% currently charge is also applied both times. If processed correctly as a preauthorisation this would just be a holding entry to protect the hotel until the guest checks out. My issue was compounded this visit in that the payment hasn't been refunded at all and I have needed to raise a complaint to the hotel to resolve this. It is worth noting that Arizona Charlies is the only hotel I have ever experienced that incorrectly processes the preauthorisation (I stay in hotels for over 75 nights a year). I suspect that it is a matter of starr awareness

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