Hilton Garden Inn Beaufort

“Just what was needed”

For a 1 night stay, it was just what we needed. Clean rooms and friendly staff! We had to change rooms twice because we needed two beds but kept getting a King. Thomas was helpful in resolving the issue. The third time he gave us two beds. Parking was convenient because it was right across the st… more

For a 1 night stay, it was just what we needed. Clean rooms and friendly staff! We had to change rooms twice because we needed two beds but kept getting a King. Thomas was helpful in resolving the issue. The third time he gave us two beds. Parking was convenient because it was right across the street. Amenities in room stocked, linens were clean and coffee station full. Price was reasonable for the one night.

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“Poor Housekeeping”

I will seek other options for my next visit to this area. I stayed at this hotel for three nights. When I entered Room 411, I could not determine where a very distinct mildew smell originated. I didn't know if it was the carpet tiles or the bathroom..... as there was visible mold/mildew in the cor… more

I will seek other options for my next visit to this area. I stayed at this hotel for three nights. When I entered Room 411, I could not determine where a very distinct mildew smell originated. I didn't know if it was the carpet tiles or the bathroom..... as there was visible mold/mildew in the corners of the shower. There were different types and lengths of hair in the shower. The water in the shower and faucet never got hot or even warm. The water from both was barely lukewarm. All the white linens were stained.... not dingy, but stained. I don't understand why housekeeping would use stained white pillowcases, stained white fitted sheets and stained white bath towels. There are definite housekeeping issues as this hotel.

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“Little rest”

From the start where there was no signage directing us to the front of the hotel, to checking in as a diamond member without the usual welcome pack, we should’ve known it was a sign. The room was clean but was missing the little things like pen and notepaper, no clock, and no tub drain plug. Our … more

From the start where there was no signage directing us to the front of the hotel, to checking in as a diamond member without the usual welcome pack, we should’ve known it was a sign. The room was clean but was missing the little things like pen and notepaper, no clock, and no tub drain plug. Our first night surprised us at 430 am when the fire alarm began chirping, indicating it needed a new battery. Guessing they don’t have a maintenance routine for that. And the second night, from the room above us, we could hear every step of their movement across the floor, movement and dropping of furniture or luggage, and the tv until midnight. Got very little sleep…. Very disappointed in this Hilton hotel.

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