Keystone Lodge & Spa By Keystone Resort

“Pretty views & a great deal!”

Great location, price & amenities. I was surprised how nice this property was, right on a lake. There’s a lot to do including pedal boating, paddle boarding & the spa. We had a room with a balcony on the back side, there is some construction in back but it didn’t disturb us. There’s a nice pool and… more

Great location, price & amenities. I was surprised how nice this property was, right on a lake. There’s a lot to do including pedal boating, paddle boarding & the spa. We had a room with a balcony on the back side, there is some construction in back but it didn’t disturb us. There’s a nice pool and hot tub. The room was well kept and comfy. There isn’t AC but we had a small window open at night mid July and it was down to 48°. The staff were all so kind and even gave our daughter a welcome bag with toys and coloring books. There’s an onsite courtesy driver as well. We also received an adventure pass upon check in. Parking is across the highway but there’s an underground tunnel. Shops on sight as well as a little general store. Highly recommend be Keystone Lodge & Spa!

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“Elevation Sickness Miracle Worker”

My goodness, where do I start. Well, let’s start with what happened. My husband and I checked in on July 2, 2024, as we had driven from Oklahoma (elevation 700) to Keystone Resort and Spa (elevation 9,000+). We made the mistake of not acclimating our bodies to the higher elevation, and (with my … more

My goodness, where do I start. Well, let’s start with what happened. My husband and I checked in on July 2, 2024, as we had driven from Oklahoma (elevation 700) to Keystone Resort and Spa (elevation 9,000+). We made the mistake of not acclimating our bodies to the higher elevation, and (with my severe heart condition) I was in dire need of medical attention and Nini Koch (the hotel representation) recognized the severity, called for medical care, took charge and stayed on top of everything from the moment she recognized my crisis, until she took it upon herself to contact Priceline to ask for a refund (due to a medical crisis) on a non-refundable reservation, then helped us find another hotel and area (lower elevation) even though her hotel lost our business. She continued to check on me, even this morning )July 4th, to make sure I was ok and to tell me that everything was a “go” with the refund. This my friends is “true” customer service, an art that has since faded throughout the hospitality industry, it is alive and well at the Keystone Resort and Spa, and in the hearts and minds of Nini and her staff/co-workers. I would highly recommend this facility, as the room was great, the food fabulous (even though we only stayed one night) and the customer service is “best of class”. As an old hotel person and also an ex oil executive I have travelled the world, stayed at many a hotel and resort, and can honestly state that the commitment to great service and taking care of their customers is “top of mind” at Keystone Resort and Spa, and I cannot thank Nini Koch enough for going “above and beyond” the call of duty! Thank you, Nini and the entire staff at the resort

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