Hampton Inn Key West

“Good experience, I recommend”

Very nice property, and a good price since you aren't right on Duval Street, but the shuttle brings you back and forth to the downtown area. Sometimes the shuttle is full so hopefully they get more routes in the busy season. Demarco is kind and considerate and cares about his guests. Free break… more

Very nice property, and a good price since you aren't right on Duval Street, but the shuttle brings you back and forth to the downtown area. Sometimes the shuttle is full so hopefully they get more routes in the busy season. Demarco is kind and considerate and cares about his guests. Free breakfast with good waffles and toppings, lots of free water bottles when you need them, the bathrooms are nice and big. Would stay again.

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“We had a great time staying there. Pool was excellent and breakfast was very good every morning. Staff were very helpful”

View from room was great. We have stayed there 3 times. Will stay again for our next vacation. I would like to thank Chloe, Sam and Nick for responding to any issues and the care they showed for our stay. They made me feel like a valued guest. Thanks again.

“Ocean view room”

Ocean view is ok, if you dont mind that there is a road in between room and the water. The room is nice, and AC works very well. Bathroom was large. Bathproducts nothing to write home about. Not sure what is the possible reason for resort fee, "just because", I suppose. Breakfast is slightly more m… more

Ocean view is ok, if you dont mind that there is a road in between room and the water. The room is nice, and AC works very well. Bathroom was large. Bathproducts nothing to write home about. Not sure what is the possible reason for resort fee, "just because", I suppose. Breakfast is slightly more mediocre than expected.

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“Mostly great, Except”

Because this was almost mostly great review, I will start with the very excellent things about this property. The pool and bar and area Excellent and gorgeous. The views of the ocean across the street, the best. The shuttkes to Duval street and surrounding area, Amazing. The remodeled rooms and a/c… more

Because this was almost mostly great review, I will start with the very excellent things about this property. The pool and bar and area Excellent and gorgeous. The views of the ocean across the street, the best. The shuttkes to Duval street and surrounding area, Amazing. The remodeled rooms and a/c were just gorgeously done, not plastic or laminant but real wood. The bathrooms, gorgeous. Teakfast very good. Staff, terrific! So why the four stars? First day and night, flawless. About 9:00 am it began. Hammering outside room, sawing, on the wall. I looked down and there were workman in full construction mode. We coukd not hear our selves. I went to office. They were in panic mode saud crew started a week early. I said they have to stop. We waited as it contined for a long time and i called demanding it to stop. Finally as the manager was heading over to talk with me to tell me it woukd stop and then resume after 11:00 am which at this point was about 45 minutes away. Never was i offered another room when they had better rooms available (I checked website) so I demanded to be moved. We went for a walk and they changed our room (which was an inconvenience already) our present room did not have a balcony this one would and woukd have beautiful views. So I got excited for the swap. Well that excitement went away when i saw a solid wall on the balcony blocking views and air flow. Behind that solid black wall were large a/c units which made our bakcony unbearable to use in our got summer even though there was a wonderful breeze off the ocean. The pictures will tell the story. In reality our first room had more room to use. So lesson for management to learn…you have a hilton honors silver almost gold member in your hotel for which hampton inn belongs to, you had a chance to elevate youur service and give us an upgrade for being completely inconvenienced instead you gave us the worst room in tge complex. Having been in the hospitality for over 25 years, this is how you shoukd have handled it. Mam thank you for being a vakued member of the Hilton Honors family, may we help you to a new room, please accept free drinks (which we got normally) but also a voucher for teo appetizers, and enjoy one of our open and best roomsl. Or your second night is one us for your inconvenience. Yes, we will be back your property is that special and our experience was disappointing but still wonderful. Hope its a one off and you all value loyal customers

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