Loews Miami Beach Hotel – South Beach

“No other place like this”

I want to start off by saying that my husband Jason and i started coming here about Five years ago and stay at this property 4-5 times per year. When i say this place feels like our second home, that is an understatement! As a former Hotel Manager in NYC and the Hamptons who was in the business f… more

I want to start off by saying that my husband Jason and i started coming here about Five years ago and stay at this property 4-5 times per year. When i say this place feels like our second home, that is an understatement! As a former Hotel Manager in NYC and the Hamptons who was in the business for 20 years, i look for things just out of habit and can never find something that is wrong. When we pull in to the lobby of the hotel our stress just disappears. This review may be lengthy, but it needs to be because i want to mention names. When you enter this property the fragrance of the lobby, hallways and other areas lets you know you are walking into a clean and sanitized environment. This past August my husband and i stayed for 15 days and any concerns we had or needs we may have had were met right away. There are a few managers that i want to mention because they are always reaching out to see how we are doing and if there is anything we need for our stay. These managers are Pavol, Nico & Jasson. These three men couldn't do enough for us. A big sincere thank you to them. Upon checking in, we received a goodie dog bag for each one of our pups with dog bowls, and other goodies in their for them. Front desk staff as always right on their mark. When we stay we get the Cabana daily in the Soak area.. If you have ever rented one of these you know the comfort you get. The staff here we have grown to love and they remember what foods we like, what drinks we drink and what amenities we prefer. When we came in August, we had brought our little senior Shih Tzus with us. Every morning when we went to the Cabana there dog mats were out and their bowls had fresh water in them. Our breakfast orders were already placed for us and whenever we wanted something it was there very quickly. The amazing staff at Soak are Jackie,Paul,Sonia,Princess and Radost. These individuals have always given us the 5 star service and always go above and beyond for us. To have staff that remember you , your likes,dislikes allergies to certain items is just remarkable. The Bar Collins, also amazing staff Tommy and Miguel are amazing as are the two female tender which i apologize i forgot their names but always remember us and give perfect service as well. Out by the pool is a store called Splash. Anna is such a wonderful person. every time shes sees us she gives us a hug as do all the staff members we know. It's like coming back to see family. There is not one thing i would change in this property. Even though we come often, when we are not there we miss it which is why we look at this as our second home away from home. I would love if the staff can know how much we appreciate them. To the staff at Loews Miami Beach, you guys and girls are the best and we can not thank you enough Jon & Jason Graziano

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