Hotel Beaux Arts, Autograph Collection

“Stunning room and experience”

This hotel includes the top floors of the JW Marquis so navigate there. The front desk will escort you to the elevators for your private arrival desk on the top floors. Arrival was smooth and effortless, they knew I was coming and had everything waiting. The room was spectacular and well out… more

This hotel includes the top floors of the JW Marquis so navigate there. The front desk will escort you to the elevators for your private arrival desk on the top floors. Arrival was smooth and effortless, they knew I was coming and had everything waiting. The room was spectacular and well outfitted for price paid (used points but dollar amount and points amount were very low for room offered IMO). Large soaking tub with jets that filled quickly and came with some tub salts and a TV in the mirror, nice! Mini bar is well equipped but uses sensors so explore carefully. Comes with a $35 destination fee which was easily used for dinner as one of the perks is a $35 F&B credit at Met Cafe/Bar on the 2nd floor which was tasty. Comes with other perks too, see pictures. Elite status with Marriott gave you access to their lounge which was also nice and appreciated. Will be back!

less

“Marriott Bonvoy Lifetime Platinum Member APPROVED!”

A lot has changed since Covid and I was delighted to return to the JW Marquis / Beaux Arts Hotel in Miami only to see some things the same like the incredible CONSISTENT support and service provided by Andres Meneses, Head Concierge, but the big call out this time aside from the beautiful clean roo… more

A lot has changed since Covid and I was delighted to return to the JW Marquis / Beaux Arts Hotel in Miami only to see some things the same like the incredible CONSISTENT support and service provided by Andres Meneses, Head Concierge, but the big call out this time aside from the beautiful clean room, a new Concierge Lounge on the 2nd floor goes to Yonathan Gonzalez at the Beaux Arts Reception that went way above and beyond assisting me with a extraordinary request. Thanks Yonathan for being exceptional! I would also like to point out to anyone considering this property that is pays to be loyal to Marriott. With the Destination Fee applied to the standard daily rate it is worth every penny. I encourage you to use the daily food and beverage credit extended at Boulsud Restaurant and Bar. And lastly the complimentary head and shoulders massage by Gensis was the prefect way to end my stay and start a long journey to Asia. I’ve been at this hotel pre covid, during covid, and now post covid and I assure you I will be back soon before long!

less

“Needs Improvement”

Overall, the stay at your hotel was pleasant, but there are significant areas for improvement, especially considering the intense luxury competition in the Brickell neighborhood. The following points highlight areas that need immediate attention to ensure the hotel remains competitive in its catego… more

Overall, the stay at your hotel was pleasant, but there are significant areas for improvement, especially considering the intense luxury competition in the Brickell neighborhood. The following points highlight areas that need immediate attention to ensure the hotel remains competitive in its category: 1. Elevator Noise: The elevator beep on every floor is excessively loud and intrusive. Given the height of the building, this feature becomes stressful and detracts from the guest experience. Adjusting or silencing the beeping would significantly improve comfort. 2. Gym Facilities: The gym facilities are outdated, particularly the spinning bikes, which are completely deteriorated. For a hotel in this price and luxury category, maintaining state-of-the-art fitness equipment is essential. 3. Pool Area: The pool lacks harmony and fails to provide the luxury amenities expected in this competitive market. The bartenders displayed arrogance, which negatively impacts the guest experience. Additionally, the pool area does not offer innovative facilities, such as cold plunges, which are standard in other nearby luxury properties. A renovation to modernize and cater to newer generations is strongly recommended. 4. In-Room Offerings: • The coffee service in the room is inadequate. Guests are only provided one red Illy capsule and one blue capsule, which feels cheap for a hotel of this caliber. Upgrading to Nespresso machines with a broader selection of coffee options would greatly enhance the in-room experience. • The complementary water is also disappointing. It is treated water rather than premium spring water. Offering a more appropriate brand, such as Evian, would reflect the luxury status the hotel aims to convey. 5. Common Area Utilization: The common areas on floors 19 and 20 feel empty and poorly utilized. These spaces present an opportunity to introduce additional facilities or amenities that appeal to a modern, discerning audience. 6. Pricing vs. Experience: At over $800 per night, the guest experience does not align with the price point. Many of the shortcomings mentioned above, from outdated facilities to lackluster in-room offerings, give the impression of cost-cutting rather than delivering value and luxury. While the hotel has potential and offers a pleasant stay, it is falling behind its competitors in Brickell. Addressing these areas would elevate the guest experience and justify the premium price charged.

less

“You need to clean house and get a new staff”

Although the suite was spacious and lovely the service was HORRIBLE! PLEASE check rooms before your clients check in!!!!!!!!!! Nobody should have to go to the desk on 39 to get ice or whatever. And really no NETFLIX!?? Bogus! Not that we were there to watch movies but come on...............the room… more

Although the suite was spacious and lovely the service was HORRIBLE! PLEASE check rooms before your clients check in!!!!!!!!!! Nobody should have to go to the desk on 39 to get ice or whatever. And really no NETFLIX!?? Bogus! Not that we were there to watch movies but come on...............the rooms were clean but I ran into the marble edge stepping out of the master toilet and injured my ankle. Bad design! Also the hand towel on the hook in front of the sinks! Trying to injure someone guys? Towels were coarse and not plentiful. I could go on and on. It just has to be managed and tweaked CORRECTLY to bring it up to the level it should be. Such a great space and views but your staff is horrible .

less