Eden Roc Miami Beach

“Amazing”

Jean-Eddie was wonderful and made every effort to make it a great experience. He remembered my name each time he saw me. All staff was very courteous and polite. This property is absolutely top notch. I enjoyed this stay, staff and hotel. Thank you for an amazing experience.

“Weekend Get Away”

I paid for a PREMIUM SUITE King OCEANFRONT room. Got to our room and it was on the 5th floor and all you could see was the rooftop of the restaurant! No beach view at all! They did change my room to an oceanfront on the 21st floor, but this room was not a suite and a step down from the one I paid… more

I paid for a PREMIUM SUITE King OCEANFRONT room. Got to our room and it was on the 5th floor and all you could see was the rooftop of the restaurant! No beach view at all! They did change my room to an oceanfront on the 21st floor, but this room was not a suite and a step down from the one I paid for...no comp for the difference. Other than that....hotel and rooms were clean....great beach, chairs came with room. Beautiful property....getting it all decorated for Christmas.

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“Great potential but disappointing”

While Eden Roc Miami has a beautiful beachfront location and well-appointed rooms, I found it to be poor value for money. For the price paid, basic amenities such as beach chairs and umbrellas were not included. This came as an unpleasant surprise—especially at a beach hotel—since most guests would… more

While Eden Roc Miami has a beautiful beachfront location and well-appointed rooms, I found it to be poor value for money. For the price paid, basic amenities such as beach chairs and umbrellas were not included. This came as an unpleasant surprise—especially at a beach hotel—since most guests would expect these essentials to be part of the package. If I had known, I would have opted for a more affordable hotel and simply paid for these extras separately elsewhere, which would have been far more economical. Furthermore, many of the “perks” advertised by the hotel fell short of expectations. For instance, the complimentary photo shoot turned into a stressful experience. The photography team was unprofessional and rude, especially when we declined to spend an additional thousand pounds on photos. The “complimentary” photo provided was unusable, covered in watermarks and branding that obscured faces, which felt misleading and disappointing. Customer service was another letdown. The receptionist who checked us in was rude and unwelcoming, which set a negative tone for our stay. Similarly, interactions with housekeeping staff were uncomfortable, as they often scowled or spoke in their own language when we made requests, such as asking for towels or declining room cleaning. It’s difficult to enjoy your stay when you feel hesitant to approach staff for assistance. On the positive side, the door staff and team at Ocean Social were friendly and professional, standing out as the only staff members who made us feel welcome. The hotel’s beachfront location and room quality were also excellent, but these positives were overshadowed by the disappointing service and lack of value. In summary, while the setting and accommodations have great potential, Eden Roc Miami did not meet the standards one would expect for the price. Better customer service and greater transparency about what’s included would go a long way toward improving the experience.

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