Boulan South Beach

“Thanks Juna & Darwin”

Juna and Darwin are so nice. They have the best attitude. They made us feel welcome and comfortable. Loved their smiles. We were staying at Boulan hotel and went everyday to the beach and they gave us everything we needed quickly and nicely. Thank you guys.

“Won't go back”

So many hidden fees at check out ruined our vacation ,and 40 dollars a day parking on 3rd or 6th floor with no elevator, also restaurant closes before hours stated, but otherwise ok ,we won't return and don't recommend unless you are prepared to give them the extra money when you receive statement,… more

So many hidden fees at check out ruined our vacation ,and 40 dollars a day parking on 3rd or 6th floor with no elevator, also restaurant closes before hours stated, but otherwise ok ,we won't return and don't recommend unless you are prepared to give them the extra money when you receive statement, because they told us couldn't bill untill room was inspected

less

“Great property but check in and check out issues”

I just got back from a 5 night stay in this hotel as part of a business meeting which was held at the Convention Center. Pros 1. The location -- Less than 2 blocks from the beach and about a 10 minute walk to the Convention Center. 2. I had a suite which was very large and had everything I cou… more

I just got back from a 5 night stay in this hotel as part of a business meeting which was held at the Convention Center. Pros 1. The location -- Less than 2 blocks from the beach and about a 10 minute walk to the Convention Center. 2. I had a suite which was very large and had everything I could want for my stay 3. Bed is very comfortable and large. Plenty of pillows 4. Pull out couch wasn't needed in my case but a nice feature for additional guests 5. The kitchen was great as I bought drinks at CVS (much less expensive) and had a full size refrigerator. Same with leftovers that could be heated up. 6. Wifi was good 7. Bathroom was huge with a walk in shower, double sinks, and a nice soak tub 8. Products like shampoo were ample and lots of fluffy towels 9. Multiple closets so lots of room for clothes Cons 1. Breakfast was a waste as it did not open until 8:00 and most business meetings started well before then. The hotel should open breakfast earlier expecially given its proximity to the convention center. 2. Front desk staff were not friendly and sometimes not at the desk. When I checked in I know it was 10:00 PM but I had to get my meeting planner on the phone as the woman tried to charge me when this was on a masterbill. Once the head of our office spoke to her, her tune changed. My card was run for incidentals and it quickly came off my credit card after check out. When I tried to check out it was 7:15 and nobody at the desk. I waited for 5 minutes then I went to see if I could find someone. I spoke to someone in the resturant and then walked back to the desk. I was going to be late for my first meeting so I opened the curtain and put my bag in and had just started writing a note when the lady came back and told me I could not be back there and when I explained I had been waiting about 15 minutes she got upset and told me she was allowed to go to the bathroom. I just handed in my key, got a luggage receipt from the nice guy who drove the golf cart and he offered to take me to the convention center. Overall, it was a nice stay and a lovely but the two ladies I dealt with at the front desk at check in and check out and how long it took impacted my overall impression and rating.

less

“Disappointed but not in cleanliness ”

Stayed for 3 nights. Greeted with no smile or much interest. I was pointed to a a4 board that had listed things about the hotel. QR codes are not for everyone. I like to be spoken to makes me feel welcome. A trick has been missed if more info is given about what the restaurant provides we might ha… more

Stayed for 3 nights. Greeted with no smile or much interest. I was pointed to a a4 board that had listed things about the hotel. QR codes are not for everyone. I like to be spoken to makes me feel welcome. A trick has been missed if more info is given about what the restaurant provides we might have eaten. The only place to find the wi-fi code is in reception, with no info in the room. I'm not sure how we got towels for the swimming pool, again, no communication on this. Charged for water in the room. 2 coffee pods, then $2.00 after. The room is now dated. Sofa bed is now sagging, not comfy to sit on. Dinning room chair bent *warning not for even a small child to sit on* Kitchen cupboard doors not able to open. Side table massive crack in it. Bed is starting to sag, so hubby & I slept very closely to each other. Positive is it was very clean. Housekeeping is doing a fab job, unlike reception. Do not use the car park behind the hotel. $40.00 for less than 24 hours. Walk across the park to multi-story behind the Miami city ballet it was $20 for 24 hours, but I was not told this.

less