Sheraton Kansas City Hotel At Crown Center

“Great location, nice property”

Hotel was nice. Not spectacular or anything, but nice. Lobby spacious, room seemed to be updated. Bathrooms have also been updated except the tub/showers are still pretty dated and the water pressure coming from the showerhead is terrible. The desk chair in my room was broken. I let the front desk … more

Hotel was nice. Not spectacular or anything, but nice. Lobby spacious, room seemed to be updated. Bathrooms have also been updated except the tub/showers are still pretty dated and the water pressure coming from the showerhead is terrible. The desk chair in my room was broken. I let the front desk know and within a couple hours a replacement was delivered. Within walking distance of Union Station and downtown. Overall good experience.

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“A good stay with just a couple glitches.”

The hotel is lovely. It's based in brutalism as far as design is concerned but the renovation they did makes it welcoming and warm. It's a gut reno as well....rooms and lobby. It's really good. The front desk was very helpful and nice. The valet was hit or miss. Three times I was unable to get my c… more

The hotel is lovely. It's based in brutalism as far as design is concerned but the renovation they did makes it welcoming and warm. It's a gut reno as well....rooms and lobby. It's really good. The front desk was very helpful and nice. The valet was hit or miss. Three times I was unable to get my car and had to go to the front desk. I had asked for a second comforter and blanket - the room was pretty cold. The maids kept taking away the second comforter. The bar is on the second level, but should be in the massive lobby...there's enough room for it. I think you miss out not having a lobby bar.

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“Good location in Crown Center with stunning city views”

Convenient location if you don’t mind walking a little bit, clean, and friendly service. The city view from our room was spectacular! We loved The Link, which is the glass walkway that goes directly from the hotel all the way to Union Station. Very convenient. Then you can hop right on the KC Str… more

Convenient location if you don’t mind walking a little bit, clean, and friendly service. The city view from our room was spectacular! We loved The Link, which is the glass walkway that goes directly from the hotel all the way to Union Station. Very convenient. Then you can hop right on the KC Streetcar, which is the free trolley that goes all the way up Main Street. We also enjoyed the outside pool located on a lower building’s roof. I wish the hotel offered water for the guests in the lobby or at least a convenient place to fill up water bottles.

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“Blah”

I usually upgrade to their club room, I chatted to an agent at the front desk about 30 minutes to check in to check if that was possible, yes was the answer and it would be $50, however upon arriving was told that only platinum members were being offered the upgrade. I read the hotel had recently b… more

I usually upgrade to their club room, I chatted to an agent at the front desk about 30 minutes to check in to check if that was possible, yes was the answer and it would be $50, however upon arriving was told that only platinum members were being offered the upgrade. I read the hotel had recently been renovated, it appeared that parts of it were. In the room the decor was pleasant, bed was comfortable but hardly new, view was nice over the city, bathroom was dated, carpet appeared newish, however there was a watermark outside the bathroom, still damp. I reported it in the app via chat.

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