Kansas City Marriott Downtown

“Valet”

Paige was the best valet ever! Thank you for giving me the best experience! Request her if you’re ever down there. Truly makes your experience a one of a kind. She’s funny and kind and quite helpful. Holding the door for me and grabbing my bags all while cracking jokes

“Kansas City Hotel, Power and Light District”

This two-tower hotel has convenient self-parking that is priced at $30 per day (October 2024) or there are trolleys. The location is near convention facilities, breakfast diners, sports bars, and main highway arteries. The rooms are spacious and have comfortable beds, pillows that ensure a good sl… more

This two-tower hotel has convenient self-parking that is priced at $30 per day (October 2024) or there are trolleys. The location is near convention facilities, breakfast diners, sports bars, and main highway arteries. The rooms are spacious and have comfortable beds, pillows that ensure a good sleep. The room has a small refrigerator, not the best drip coffee maker in the room, but there is a café inside the hotel near the front desk area called The Roasterie where you can get expresso. The gym is located on the 22nd floor and the treadmills have a beautiful cityscape view. The gym has a filtered water machine and the weights and machines are maintained in good condition. Had we known there was an indoor rooftop pool we would have brought swimsuits. The elevators are confusing and take some getting used to as they are not the typical design and rely on innovative technology inputs on the outside of the elevator versus inside the door. If you can figure out a ticketing kiosk at an airport, you can figure out the elevator at this hotel. The question remains—how safe are these eElevators in the event there is a fire, emergency evacuation?

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“Praise to an amazing banquet server!!”

Hello, I am writing this review to give praise to Mrs. Teresa Tillman with the Banquet department/ Team she went a above and beyond for me and I greatly appreciate her kindness and service, I am here at the hotel for a retreat (CABTRAC) and for lunch they had a BBQ/cookout lunch menu that had grill… more

Hello, I am writing this review to give praise to Mrs. Teresa Tillman with the Banquet department/ Team she went a above and beyond for me and I greatly appreciate her kindness and service, I am here at the hotel for a retreat (CABTRAC) and for lunch they had a BBQ/cookout lunch menu that had grilled chicken breast on the buffet. I was looking for BBQ sauce to put on my chicken and I asked Mrs. Tillman if they had any and she said she will go to the back ( Banquet area) to see if they had any. When she came back she had a variety of different types of BBQ sauce for me to choose from. I was surprised and happy to see she did a little bit extra for me for such a small and simple request. As someone that has been in the Hospitality field for 8 years now, I love to see when fellow hospitality professionals go the extra mile for their guests!! Mrs. Tillman is a great server and person and should get all of the praise and shine!!! Thank you again :) Dayna. F Richmond, VA

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“Communication is a VERY weak spot here. Everything else okay.”

So, I struggled to give four circles. 3 1/2 would be more appropriate. The property is nice, and they certainly are willing to upgrade their Titanium level members. I got a beautiful junior suite (in the East Tower; this is important). MANY (not all) of the front desk team members are somewhat ro… more

So, I struggled to give four circles. 3 1/2 would be more appropriate. The property is nice, and they certainly are willing to upgrade their Titanium level members. I got a beautiful junior suite (in the East Tower; this is important). MANY (not all) of the front desk team members are somewhat robotic in their functions. They are certainly pleasant enough, but not prepared to deal with ANYTHING out of the ordinary. Nonetheless, I really enjoyed the room, the location and Christmas decorations. All of this said, the only real area for improvement is communication and transparency. On the second night I was there, the city was doing water main work just to the east of the property, and apparently a water main broke. The FIRST missed opportunity was that this should have been shared with the guests, because Murphy is not ABOUT to let anyone forget his law. So when hundreds of us conference attendees woke up on Thursday morning . . . to have nice hot showers . . . there was no water. Not the fault of the hotel by any means, but even the POTENTIAL for disruption probably would have encouraged me to shower the evening before. The SECOND missed opportunity was devising a method to share updates with the guests. Unlike, many Marriott properties, the inhouse television channel is not available so that something to the effect of "We estimate that water will be restored at 7:30 AM" could be displayed. The THIRD missed opportunity was not assigning at least ONE of the desk agents to do nothing but answer the phone, since every guest had the same question. (When is the water coming back), so we all trudged out of our rooms and down the lobby (not an insignificant walk) to ask that very same question. When calling the desk, no one answered. Frustrating in terms of water service, to be sure ... but suppose it had been a medical emergency or something else immediately pressing. (Leak, fire, crime etc ...). And the fourth opportunity affected only me, as I returned at lunch in hopes of having a shower before my flight home. Water PRESSURE had returned, but there seemed to be no HOT water in my room, and I certainly did not fancy a cool shower on a 50 degree day. I used the messaging app ... AND called. I was told that someone would be right up. After I bit, I called again, and got into a moot conversation with one of the desk agents about where the hot water heater was. Finally, when I spoke to the Front Desk Manager, Branson did I get an assurance that someone would be up. Even then, it was another 20 minutes, and the "engineer" said that he was told that the room was vacant, and that there would be no hurry. I begged to differ. So the ultimate difficulty here is with COMMUNICATION. By that, I mean, there is none. The various departments do not communicate with one another, and none of the departments communicate with the guests. My only experience with dining at the hotel was the breakfast, which is included as an elite. Nothing particularly wrong with is, but for those of us who travel extensively, it is quite literally the same breakfast served at virtually every hotel in the US. Salty bacon, potato squares, pineapple, strawberries, melon, some sort of eggs, bread. Coffee and juice must be ordered. How I'd like to own the concession for those pre-fab items. I am very spoiled by hotel breakfasts in Europe, Latin American, East Asia and Australia. Still, in all, I'd return. The property itself is fine.

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