Holiday Inn Express Hotel & Stes Kansas City Sports Complex, An Ihg Hotel

“Subpar and Disappointing Holiday Inn Express Stay”

Stayed here for the first time for a three-day weekend getaway. Longtime Holiday Inn Express IHG Gold member. Property was dated, not well maintained, and in a seemingly sketchy area (that factor obviously being beyond Management control). Lawn needed mowing and was overgrown with unsightly weed… more

Stayed here for the first time for a three-day weekend getaway. Longtime Holiday Inn Express IHG Gold member. Property was dated, not well maintained, and in a seemingly sketchy area (that factor obviously being beyond Management control). Lawn needed mowing and was overgrown with unsightly weeds. Some carpeting was dirty, walls around elevator entrance needed cleaning and a fresh coat of paint. Could only enter through the main entrance, not through the side doors on property. Room key access was disabled on three occasions (maybe demagnetized, but it's rare this occurs from personal experience). Assume this was due to security? Guest bathroom door did not fully close. Toilet seat was crooked. No bottles of shampoo, conditioner or body lotion, which I thought was standard across the HIE brand. Bath towel was very small. Smell of marijuana in hallway (recreationally legal in Missouri, but still a smokefree property). Breakfast service was substandard, as the coffee canister was empty, out of eggs, tiny juice cups, and kitchen cooking odors wafted into the dining room. On a positive note, staff were pleasant and accommodating, particularly the guest service manager, who was wonderfully personable. Room was clean, AC worked well, bedding was comfortable, and pool was clean and relaxing. Have stayed at many HIE hotels for business and leisure over the past 20 years, and this property ranks near or at the bottom. Pay a bit more and upgrade to an up-to-brand standard hotel if searching for a stay in the area.

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