Holiday Inn Express & Suites Charleston Dwtn - Westedge, An Ihg Hotel

“Hotel has a lot going for it, just needs a little more attention to details”

We stayed for three nights using points. We are IHG Diamond Elite members. We were visiting family so didn't spend much time in the hotel or pool area. This was an average overall stay. It is convenient so we would consider a return stay, but hopefully some of the issues will be addressed. I will s… more

We stayed for three nights using points. We are IHG Diamond Elite members. We were visiting family so didn't spend much time in the hotel or pool area. This was an average overall stay. It is convenient so we would consider a return stay, but hopefully some of the issues will be addressed. I will say the hotel overall was clean and friendly staff. We might have been lucky after reading other reviews, but we were surprised at how quiet the hotel was. Upon initial arrival, the lobby was empty. I called the front desk to see if anyone could check us in, but phone rang in front of me. About 10 minutes later a friendly staff member came out, apologizing for being away from the desk. Suggest a phone that staff could carry with them if they do have to step away. I hope there are no security concerns if staff away from front desk. WIth our points, we still had to pay $15 for parking and a "destination fee" of $6. The parking lot was full at hotel, so parked at Publix garage which was fine, but required us getting the ticket validated each time we next the garage. Fortunately the staff was fast to ask for ticket to validate so we could be on our way. The garage felt secure. There was a strange odor in the hotel hallways and was more pronounced in the room. It was a musty odor that did not improve the time we were there. King-sized bed was comfortable. Room was clean and we were pleased that daily housekeeping refreshed room and towels. Bathroom was small, the biggest issue being the shower door did not seal. Had to use some muscle to close the hanging shower door. Ended up with water on the floor so glad we got new towels daily. Breakfast was typical Holiday Inn Express with eggs, sausage, biscuits, pancakes, cinnamon rolls, and other carbs. The breakfast room itself was small but tables were in the lobby that could be used. Very open and well light. Some of the available tables were a bit sticky and didn't see anyone wiping down the tables. Each of the three days we were there, the buffet was missing at least one of the hot items. Today had to search for napkins. First morning no bacon or sausage! It was a holiday weekend, but disappointed with the availability and quality of hot items compared with other IHG properties we have stayed at. At checkin and checkout we could not find a luggage cart. I am sure some visitors horde them in their rooms, but not sure how many carts are at the hotel. Hotel has a lot going for it with location and staff. Just needs a little more attention to details.

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“Ok but not great.”

Friendly and helpful staff, but shower doors not properly installed and water leaked significantly. Had Samsung TVs not compatible with cable, so they gave us Roku, which had to be reinstalled if you powered off. Maintenance brought us compatible one. Ran out of half and half for coffee. Had 2%… more

Friendly and helpful staff, but shower doors not properly installed and water leaked significantly. Had Samsung TVs not compatible with cable, so they gave us Roku, which had to be reinstalled if you powered off. Maintenance brought us compatible one. Ran out of half and half for coffee. Had 2% milk. Nice

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