Comfort Suites Jackson

“I’d stay again.”

The staff at the front desk was very welcoming! The facility was showing some signs of aging. Breakfast was pretty good. The fitness center had only two pieces of exercise equipment and one was not working. The layout of the office the rooms was nice.

“Nice location, But Could Have Been Better”

Upon check-in, we were given keycards. When we got upstairs neither of the two keycards would work. We went back downstairs. The man said he programmed them to the wrong room number. We went back up to room to check to make sure it was to our satisfaction before we took our luggage up. Room appeare… more

Upon check-in, we were given keycards. When we got upstairs neither of the two keycards would work. We went back downstairs. The man said he programmed them to the wrong room number. We went back up to room to check to make sure it was to our satisfaction before we took our luggage up. Room appeared clean. Nice roomy with comfortable beds. The two ottomans that were used as a "coffee table" type setting looked very worn. The main issue we had was upon inspection of the bathroom, it didn't appear it had been cleaned thoroughly. The shower was dirty with a dark ring of dirt and hair inside the tub. There was a used bar of soap in the shower soap holder. We went back downstairs and told the man at the desk. He just shrugged his shoulders. We decided to clean it ourselves with the clorox wipes and lysol spray we had brought. Our stay was two night and on the final morning we exited our room with some of our belongings to take to vehicle and was going to eat and return to room to get the rest of our belongings. As we exited our room there was an employee checking rooms that she thought apparently had been vacated. She was two doors down and unlock a door. The safety lock was engaged on the inside, and she said, "I hate when they do this to me". She was upset that she was told by someone downstairs that the guest had checked out. A man inside the room then opened the door and she said she thought they had checked out. He said, "no, we actually arranged to stay an extra night." She then turned us and and said, "Look at this paper, doesn't it say that room # so and so is suppose to be vacant?" I said, "Well, we are in room # - - -, so please don't enter our room thinking we have checked out. I feel that there should be some adjustments in protocol at this hotel. Maybe better communication between workers so that rooms are cleaned entirely and check outs and not check outs are clear to the ones needed to clean the room. It's in a great location, but I can't tolerate dirty bathrooms. When one pays for clean hotel, one should get a thoroughly cleaned room.

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