Spark By Hilton Jackson Ridgeland

“Staff Made Visit Exceptional”

The hotel is okay overall. Parts of my room had been falling apart (like ceiling in bathroom had paint peeling, socket that plugged in wall for tv cable was apart and exposed, ceiling in main room was marked up with either water marks or whatever). But the BEDS themselves, the sheets/bedding---th… more

The hotel is okay overall. Parts of my room had been falling apart (like ceiling in bathroom had paint peeling, socket that plugged in wall for tv cable was apart and exposed, ceiling in main room was marked up with either water marks or whatever). But the BEDS themselves, the sheets/bedding---the towels---and appliances worked and were in good condition!! So only had issues with the ceilings and socket for my particular room. I missed out on breakfast (because I slept late)...but other the maid knocking on my door an hour before checkout even with the DND sign on the door (which I mentioned to the maid herself as well as the front clerk) , the stay was quite nice. The front desk clerk for the day of my check-in was also there the next morning (her name being SAMETRICE). She's a SUPERBLY--EXCELLENT ...bubbly, effervescent, and concerned for my happiness type of front desk representative. I stay in approx 6-15 different hotels a month...and some folks at the front desk are business polite (which is okay, but sometimes robotic and just going through the motions) -- not personable. Nor do they do out of their way to make the customer feel welcomed and at home. When someone works in the hospitality business--they should be hospitable. SAMETRICE was very nice, friendly, hospitable, and more. Even though the hotel had some issues with cosmetic looks that need to be addressed, I might just have to stay here again when I'm in the area-- just for the wonderful personality and service from Sametrice and another staff member from the morning (not sure if he was maintenance as I didn't catch his name) but he was also helpful and friendly.

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