Irvine Marriott

“Improved since our last stay.”

Booked two nights in a king room, used two upgrade certificates and got “upgraded” to a top floor king facing the highway. Not a suite, but the room was renovated, everything was fairly new including the bathroom. Valet was efficient and friendly, though not cheap, at $49/day. Check in was fast, … more

Booked two nights in a king room, used two upgrade certificates and got “upgraded” to a top floor king facing the highway. Not a suite, but the room was renovated, everything was fairly new including the bathroom. Valet was efficient and friendly, though not cheap, at $49/day. Check in was fast, and it’s clear these guys are making an effort to improve their service, with a prompt greeting and someone handing out free ice cream and treats in the lobby to guests. Gym was nice, with a good mix of new cardio equipment and even a peloton. M-lounge free breakfast for Marriott elites was decent by US hotel standards with a mix of hot food like eggs, meat patties, oatmeal and fresh fruit and pastries. Free water bottles available in the lounge and there’s a water dispenser in the gym for those with their own bottles like us! Overall, was better vs last visit and renovations seem completed. Would stay here again depending on prices at the other Marriotts in the Irvine area.

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“Quick stay”

Small, nice renovated room still had the smell and feel of oldness near the elevators. The M lounge was very nice with excellent food choices for breakfast and evening. The morning front desk clerk (young white female was very controlling/telling you where to stand). The self parking lot was saf… more

Small, nice renovated room still had the smell and feel of oldness near the elevators. The M lounge was very nice with excellent food choices for breakfast and evening. The morning front desk clerk (young white female was very controlling/telling you where to stand). The self parking lot was safe and clean which costs $42 per night.

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“The complimentary shuttle service is lacking.”

The customer service associated with the complimentary shuttle service at the Marriott Irvine Hotel is severely lacking. On multiple occasions, I have been dismayed by the behavior of one particular shuttle driver, a tall man often seen wearing a blazer. His disregard for basic courtesy and manners… more

The customer service associated with the complimentary shuttle service at the Marriott Irvine Hotel is severely lacking. On multiple occasions, I have been dismayed by the behavior of one particular shuttle driver, a tall man often seen wearing a blazer. His disregard for basic courtesy and manners is shocking. He consistently fails to offer even the simplest of greetings or assistance, such as helping a woman with her suitcase. When he has a few passengers, instead of dropping them off directly at their respective airline terminals, this driver routinely stops at a general pick-up location, leaving passengers to navigate the rest of the way on foot. When I reminded him that his job was to take me to my airline, he dismissively replied that I could walk the rest of the way myself. This is utterly unacceptable and far below the standard of service one would expect. To make matters worse, while the Hilton shuttle service runs every 15 minutes starting at 5:00 AM, the Marriott Irvine shuttle does not even begin airport pickups until 7:00 AM. This lack of convenience, combined with the appalling service, is a significant disappointment.

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