Holiday Inn Express Indianapolis - Southeast, An Ihg Hotel

“Great for the Price”

Motel clean, staff was very good Breakfast ok, easy access to go back downtown Downfalls Hot tub jets not working. No daily cleaning of rooms pool doesnt open till 10 am. But my price of 119 a night and 2 king beds was great. Note a lot of rooms dont have sofas as pictured

“Very noisy right next to the expressway”

The hotel was fine - a normal Holiday Inn Express. Breakfast was great. It was pretty loud being right next to the expressway, so we put our Fan on the AC/Heating unit on Constant mode and that helped. If you are a light sleeper, you might not like this hotel. The room was huge with two King-size b… more

The hotel was fine - a normal Holiday Inn Express. Breakfast was great. It was pretty loud being right next to the expressway, so we put our Fan on the AC/Heating unit on Constant mode and that helped. If you are a light sleeper, you might not like this hotel. The room was huge with two King-size beds. A couple of minor issues. The tile floor in the bathroom and foyer was not very clean and there was hair in the bathtub, though the rest of the room was plenty clean. When I booked, I put a note in my reservation requesting a quiet room... and they assigned us a room right next to the expressway. Luckily the person who checked us in caught that [I double-checked to make sure we would be in a quiet room] and she moved us. When we went to our room, on the opposite side of the hotel from the expressway, it was still quite loud. Come to find out the window was cracked open... and we could not close it! I went to call the front desk and the room phone was dead. So I used my cell phone and called the front desk to ask for maintenance or a new room, and she said there was no maintenance person available. It was mid-day on a Monday. She then offered us the original room we had been assigned - the one right next to the expressway! I said no thank you and asked if there were any other rooms, and she said she was hesitant to move us because her manager had chewed her out yesterday for moving a person three times for "little things." She said, "First that lady said the sheets were damp, then she said..." I cut her off. I told her while I appreciated that she did not want to tick off her manager, our window was stuck open and that was unacceptable. While talking to her, my husband did manage to get it closed but he had to work at it for several minutes. God only knows if we could have gotten that window open in an emergency - and not having a working room phone was nerve-wracking. Long story short, I did not appreciate the way the front desk staff handled the situation.

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“Nice stay”

It was a pleasant stay, good value for money. The room was clean, personnel was kind and helpful. I also enjoyed the sweet breakfast with pastries, yogurt, cereal and pancakes. I did not try the salty options. Without great expectations but I would recommend it.