Description
Facilities: The hotel has a lift and features 360 non-smoking rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. A cloakroom, baggage storage service, safe and cash machine are available. Wireless internet access allows guests to stay connected while on holiday. The hotel offers a number of facilities for guests with disabilities.… more
Location: The hotel is located in the heart of the city, within walking distance to many downtown Indianapolis attractions; just a few blocks away from major sporting venues, such as Conseco Fieldhouse, connected to the Indiana Convention Center via skywalk, and attached to the Circle Centre with hundreds of shopping, dining and entertainment options. Indianapolis International Airport (IND) is just a short 10-minute drive from the hotel.
Meals: Dining facilities include a restaurant, a breakfast room and a bar. A continental breakfast gives guests many appetising reasons to get out of bed in the morning. Delicious set menus are available at lunch and dinner. Staff are also happy to provide children's meals.
- Pets
- Pets allowed
- Parking
- Parking
- Parking near the hotel
- Parking (extra charge)
- Restaurants
- À la carte restaurant
- Restaurant with breakfast buffet
- Restaurant with high chairs
- Services
- Indoor pool
- Breakfast room service
- Room service
- Safe
- Ironing board
- Iron
- Newspapers
- Car hire
- Cash machine
- Fax / Photocopier
- Luggage storage
- Public bathroom
- Security service
- Microwave
- Coffee maker
- Hair dryer
- Banquet and event room
- Vending machines
- Play area
- 24-hour gym
- Serviced office
- Conference centre
- Meeting rooms
- Gym and SPA
- Gym
- Spa
- Sauna
- Jacuzzi
- Entertainment
- Casino
- Club
- TV lounge
- Pool table
- Games room
- Shops in hotel
- Computer room
- Aerobics
- Bowling
- Bars
- Pool bar
- Café bar
- Bar
- Tea and coffee in common areas
- Other
- Air conditioning
- Heating
- Additional services
- Laundry service
- Daily room cleaning
- Laundry
- Tumble dryer
- Dry cleaning service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual reception staff
- Porter service
- Smoking
- Smoking areas
- Smoke detectors in hotel
- Non-smoking rooms
- Swimming pools
- Children’s pool
- Sunbeds
- Activities
- Tennis court
- Golf course
- Accessibility
- Wheelchair-friendly facilities
- Wheelchair-friendly access
- Check-in/Check-out
- Check-in from: 4.00 pm h — Check-out before: 12.00 pm h
- Minimum registration age without supervision
- 21
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Very good
Based on 1983 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Indianapolis - Indiana
Showing 2 featured reviews out of 1983 TripAdvisor reviews
J
Jet12804787424
Bloomington, Illinois
07/12/2024
“Overall a great hotel. ”
Overall a great experience! Very friendly and helpful staff. Clean and updated. Only negatives were one set of elevators was out of order and I guess they had been for a while. Also the pool seems to be poorly designed as the area around it always stays wet with standing water. These didn't really… more
Overall a great experience! Very friendly and helpful staff. Clean and updated. Only negatives were one set of elevators was out of order and I guess they had been for a while. Also the pool seems to be poorly designed as the area around it always stays wet with standing water. These didn't really impact our stay too much, so we were still pretty satisfied.
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A
appalgal
Lexington, Kentucky
04/11/2024
“Poor communication and no interest in making it right”
I stayed one night for the Taylor Swift concert. The hotel sent out no communication ahead of time that we needed to prebook parking to avoid paying a $50 event parking fee in what is labeled the Embassy Suites garage. Embassy Suites advertises a $44 parking per night fee. To enter the garage I had… more
I stayed one night for the Taylor Swift concert. The hotel sent out no communication ahead of time that we needed to prebook parking to avoid paying a $50 event parking fee in what is labeled the Embassy Suites garage. Embassy Suites advertises a $44 parking per night fee. To enter the garage I had to pay $50 and the sign said I might have to pay extra to park overnight. When I entered the hotel I immediately went to the front desk to inquire how I could avoid paying extra to park overnight and the person at the front desk basically told me nothing. He said the only way I could have avoided it was to have pre booked parking and to have gone to the hotel desk to get a parking voucher with a QR code before entering the parking garage. How in the world was I supposed to know this if it was not communicated to us over email? When I exited the garage the next morning I had to pay $44 to exit. So I had to pay $94 in parking charges for one night in what is labeled the Embassy Suites garage when the hotel states very clearly the parking is $44 per night. Extremely poor communication and customer service.
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