Hilton Garden Inn Independence

“Nice hotel, good area”

Booked a room over the phone for a concert, as the first hotel we booked didn’t work out. Lady on the phone said the rate would be $307/night and we could pay cash upon arrival. Gave them my card number to hold the room until we arrived (15 minutes away from the hotel). Upon arrival, we check in th… more

Booked a room over the phone for a concert, as the first hotel we booked didn’t work out. Lady on the phone said the rate would be $307/night and we could pay cash upon arrival. Gave them my card number to hold the room until we arrived (15 minutes away from the hotel). Upon arrival, we check in the attendant at the front desk (Ben) said we could not pay cash and the rate plus fees/tax was $507 and did not include breakfast, they wanted to charge us an additional $14/person for breakfast. I then explained that the lady on the phone told me we could pay cash not even 15 minutes before that and the rate was $200 less on the phone. We decided to stay as this was our last resort and it was in a good area, felt safe and 10 minutes from Arrowhead. Room was clean and beds were comfortable. Elevator is VERY slow! You would be better off taking the stairs instead of waiting 10 minutes for the elevator. At check out, we returned our room keys and told the attendant on duty we were disappointed that we were told one thing by an employee and then another upon arrival by another.

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“Very warm at first but cooled down”

Room was very warm when I checked in but it eventually cooled down overnight. Would have been more convenient if they had turned the AC down a little closer to check-in time. There was one electrical outlet on the bedside table lamp but there were more outlets on the wall behind the nightstand if n… more

Room was very warm when I checked in but it eventually cooled down overnight. Would have been more convenient if they had turned the AC down a little closer to check-in time. There was one electrical outlet on the bedside table lamp but there were more outlets on the wall behind the nightstand if needed. Just needed to pull the nightstand out to access them. Mattress was very firm. Furniture was showing some wear (marked and chipped). Paint was also marked and chipped here and there in the room. Bathroom had a tub/shower combo with an anti-slip surface and grab bar for safety. Water pressure was okay. Parking was complimentary. Breakfast was available for a charge. Front desk staff was pleasant and welcoming.

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