Houston Marriott South At Hobby Airport

“STARTED OK BUT WENT DOWNHILL WITH FEW EXCEPTIONS”

So my sister and I stayed at this location in April 2024. She booked the rooms as she is an Elite member and we got two adjoining King rooms. I got to the hotel and found that it is the type of hotel where the hallway is open so you can see down into the lobby and they have a glass elevator. ... more

So my sister and I stayed at this location in April 2024. She booked the rooms as she is an Elite member and we got two adjoining King rooms. I got to the hotel and found that it is the type of hotel where the hallway is open so you can see down into the lobby and they have a glass elevator. That is something I should have paid attention to and looked at further pictures of the hotel. I never would have stayed there as I dont like heights. My fault not the hotels. We go to the rooms and they were very nice. Nice modern bathroom, everything seemed clean and comfortable. We put some stuff away and went to have lunch with relatives. While we were away my sister telephoned the hotel, explained the situation on my not wanting to be on that high of a floor and they moved us to the third floor when we got back. That is when things started to change. My tv had the cable unplugged and I could not get it plugged in so they sent someone up right away to fix it. That was fine but my sister's phone was not working and they said they would send someone to repair it and never did. It was incredibly cold so we mentioned it leaving for the evening and they said they would send someone up. When we got back it had gone from incredibly cold to hot and the phone still did not work. I was able to sleep most of the night and we were busy the next day so didnt mention it. Before we left for the day we had the breakfast buffet and we enjoyed it and the female server we had who was very nice and in fact we had her all three days and hated to tell her goodbye. We came back late in the evening to a still hot room but again since they had moved us I thought I could sleep again through the night but I woke up at least twice as it was too hot. The next morning I got up and my sister told me she had ants on her counter. We stopped by the desk on the way out and told them about the heat and the ants. When we returned that evening both rooms had been cooled down however she discovered ants on the bed she had been using . They were gone from the counter and now were in the bed. She went down to the desk and they informed her they could move her to a room around the corner from mine as they had no one to take care of the ant problem that night. She moved her items into the other room and when I went to help her came back to discover that I no longer get into MY room because the keys would not work. I dont know if it was because she had moved her room and her name was on both rooms or what but after going back to he desk not once but twice for new keys with no success they sent an employee up and he fixed my door. This was after my sister's keys didn't work the first day and they had given her a new set which never worked but we didn't bother changing them because my room was connected. The hotel itself was beautiful. The employees were helpful but the things that occurred should never have happened in the first place. I would not have stayed at this hotel again due to the height thing but certainly would have recommended it to to others without that problem. However they kept stars for the hotel itself, the service in the buffet and the employees but lost two due to all the other incidents and I can not recommend staying here at this time.

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“Average airport Marriott”

Average is good and this place is average. I appreciate that the cleaning staff doesn’t dump gallons of air freshener in the lobby. Marriott really needs to get a handle on that. Restaurant prices & quality are commiserate with the competition. Marriott does have the best burger. At $18 it’s not... more

Average is good and this place is average. I appreciate that the cleaning staff doesn’t dump gallons of air freshener in the lobby. Marriott really needs to get a handle on that. Restaurant prices & quality are commiserate with the competition. Marriott does have the best burger. At $18 it’s not cheap but decent.

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“Could be better.”

Better than most in the area but I expect more from Marriott or I would pick a lower quality hotel by Marriott such as Fairfield Inn. The interior resembles an Embassy hotel. Looks nice. My room had a sliding barn door for the bathroom that wouldn't slide...Room 802 and black mold under the si... more

Better than most in the area but I expect more from Marriott or I would pick a lower quality hotel by Marriott such as Fairfield Inn. The interior resembles an Embassy hotel. Looks nice. My room had a sliding barn door for the bathroom that wouldn't slide...Room 802 and black mold under the sink. Pictures provided. The airport shuttle was good. 24 hours. This place would get a higher score if not for the bathroom door that wouldn't close (12 yo daughter wasn't happy) and the peeling wall paper with black mold. Fix those items.

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