Hilton Houston Westchase

“My usual go to”

This hotel is usually pretty clean. Sometimes you might find a hair or two in the restroom. But it’s usually a good stay. I always upgrade my rooms to a suite or the 1 bedroom with separate living room bc those have a microwave in the rooms and a mini fridge. The regular guest rooms do not have a… more

This hotel is usually pretty clean. Sometimes you might find a hair or two in the restroom. But it’s usually a good stay. I always upgrade my rooms to a suite or the 1 bedroom with separate living room bc those have a microwave in the rooms and a mini fridge. The regular guest rooms do not have a microwave but I think some do have a mini fridge (I think). I don’t like to have to go down to the lobby to heat my food so I just spend the extra to get the big suite with micro. Front desk is always nice and helpful and has been some of the same people working there since at least 2019. (I’m sure longer but what I can validate is 2019).

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“Nice hotel, Very clean. Great for business trips”

The hotel was nice, room was clean and well taken care of, staff was friendly. My only real complaint was the pantry fees. I’m used to being overcharged for convenience, but my goodness if you’re going to overcharge, add the sales tax into that fee. Don’t charge me 10$ for a 2$ item then have the … more

The hotel was nice, room was clean and well taken care of, staff was friendly. My only real complaint was the pantry fees. I’m used to being overcharged for convenience, but my goodness if you’re going to overcharge, add the sales tax into that fee. Don’t charge me 10$ for a 2$ item then have the nerve to add sales tax onto it. It’s a petty complaint which is why it didn’t change my rating of the hotel.

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“Needs an overhaul”

This hotel is a bit tired. Rooms are okay and bed was very comfortable, but the bathrooms need a total overhaul. Not only was it small, but the shower was awful. I had a major temperature issue in my shower where the water would go from ice cold to scalding hot (as in had to jump out of the stream … more

This hotel is a bit tired. Rooms are okay and bed was very comfortable, but the bathrooms need a total overhaul. Not only was it small, but the shower was awful. I had a major temperature issue in my shower where the water would go from ice cold to scalding hot (as in had to jump out of the stream because it was so hot) and it was like that each time I used it and left me very annoyed. This honestly could have been very dangerous in a situation where a child would have been using it. The noise level at this property was not great, and I did have to call the front desk one night when the room next to me had loud music playing until after 2am. I’m a pretty chill hotel guest, but I was working that weekend and there was zero chance of getting sleep between the music and activities happening in the room next to me. Breakfast was awful. My coworker and I were laughing about how it was by far the worst hotel breakfast experience we had ever encountered (we travel frequently for work!). I need to eat gluten free and they were very unsure of what I could and could not have and were just flat out rude about it. I did order an omelet and it was SO overcooked…Better overcooked than undercooked, I guess?! My coworker got avocado toast that took no less than 30 minutes to arrive, and her avocado was so undercooked that it couldn’t even be smashed. Needless to say, we opted for Starbucks breakfast the second morning. We have a work event in this area, but we will probably opt for a different hotel even though it’d mean a further drive.

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