Hilton Garden Inn Houston Nw America Plaza

“Good business hotel, but not if you want to keep your fitness going.”

I stayed at this hotel for almost 2 weeks in June 2024. The hotel is located right beside the Highway 290 and you can’t fail to endure the roar of the traffic as its like Nascar for residents of Houston. Lobby area is spacious, staff as a bit offhand, though there were 2 serving staff who were pr… more

I stayed at this hotel for almost 2 weeks in June 2024. The hotel is located right beside the Highway 290 and you can’t fail to endure the roar of the traffic as its like Nascar for residents of Houston. Lobby area is spacious, staff as a bit offhand, though there were 2 serving staff who were pretty friendly and helpful. My room on the 5th floor was also spacious – god blackout curtains, quiet and efficient A/C and a coffee machine that could not make decent coffee. A kettle would have been more use. The bathroom was also fine. The self-service till in reception for snacks and coffee was rubbish – you place your items down, it scans them and then tells you what to pay, but 75% of the time, it got it wrong – a cup of coffee was a pack of Pringles for example. Staff also wouldn’t say that they held the coffee cups and you had to ask for the larger ones – until you asked them why your coffee was overflowing a much smaller cup… Customers are not psychic for goodness sake. Front desk staff would not load me a USB-C lead after I’d been robbed, nor tell me that they could charge my ‘phone at reception – some staff definitely do not go out of their way to assist in any fashion. Breakfast was $10 – and that was good value, though again staff do very little and still want tipped. My main gripe about the hotel is the gym or “fitness suite”. The A/C is not good, very low flow and the room temperature is over 25°C. The Peloton bike worked once – then it died. Of the 9 treadmills, cross trainers and rowing machines, only one partially worked and that was working badly. One guy tried to get it to work for 30minutes and finally gave up. No repairs in the 13 nights I was there at all – just excuses every day and no follow up on status. I had several meals in the evening in the hotel and the food was fine on each occasion. Definitely a 3* hotel.

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“Middle of the road HGI with some cheap touches”

Start with the positives - rooms are fine, not the most recent updates but it's OK and clean. Breakfast service was good and attentive. Food was typical HGI which is fine for me and always better than Hampton or Homewood. Negatives - fitness room had at least 3 machines out of order. Hot water for … more

Start with the positives - rooms are fine, not the most recent updates but it's OK and clean. Breakfast service was good and attentive. Food was typical HGI which is fine for me and always better than Hampton or Homewood. Negatives - fitness room had at least 3 machines out of order. Hot water for an evening shower was not available. It was lukewarm at best. Coffee service in room was sub-par. Maxwell House? I think I remember my grandparents drinking that. Cheap little cups to burn your hand with and no insulating sleeve. Seems cost cutting is the game here. It's not horrible but it's just OK and not best representation of the HGI brand. Hope management gives it some thought.

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