Hilton Americas Houston

“Happy Guest”

Let me first say, the experience we received from the front desk was by far the best experience we’ve ever experienced during a check in process. We were in town celebrating my wife Birthday, Chardae Nealey went over and beyond to make our stay memorable!!! The wine and birthday cake sent to our r… more

Let me first say, the experience we received from the front desk was by far the best experience we’ve ever experienced during a check in process. We were in town celebrating my wife Birthday, Chardae Nealey went over and beyond to make our stay memorable!!! The wine and birthday cake sent to our room was truly a blessing. I would definitely recommend staying at this hotel, the rooms were clean , the entire hotel was clean. The staff was amazing and big big shout out to Chardae who went out of her way for me and my family !Chardae deserves 5 stars ⭐️ for her service, the hotel deserves 5 stars for hiring a great staff

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“LMC Show”

I stayed here while at a building material show. Room was clean and spacious. Room service for breakfast was delicious. There are several restaurants within walking distance an it's attached to the convention center. Overall a very good experience and check in was a breeze.

“Lovely Hotel, Responsive Staff, Great Location”

This property is very centrally located. It is a lovely property and convenient to the stadium and convention center. The rooms are spacious and the beds comfortable. Rooms have small refrigerators and there is a micro-wave on many of the floors which is a plus! This hotel has an indoor pool an… more

This property is very centrally located. It is a lovely property and convenient to the stadium and convention center. The rooms are spacious and the beds comfortable. Rooms have small refrigerators and there is a micro-wave on many of the floors which is a plus! This hotel has an indoor pool and I would have preferred an outdoor pool, particular with temperatures in the 90's. Parking is rather expensive but that seems to be the only negative. The staff members are responsive, professional and helpful. David Harden, the concierge was extremely helpful when I was given misinformation. He was proactive, warm and most professional. Brenda on the 24th floor was truly a breath of fresh air. She is engaging and he smile lights up the room. She is a genuine warm, kind soul who cares about the customers she serves. Housekeeping staff are responsive and very efficient.

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“Standard Hilton rooms, nice amenities, but Concierge needs training.”

Spent 4 nights here- HH member. Check in went well, friendly desk clerk switched us to a room closer to the pool and gym. The room was fine and housekeeping was attentive. The Concierge needs some additional training. He was not aware of the spa days / hours open so I was unable to use the coupon … more

Spent 4 nights here- HH member. Check in went well, friendly desk clerk switched us to a room closer to the pool and gym. The room was fine and housekeeping was attentive. The Concierge needs some additional training. He was not aware of the spa days / hours open so I was unable to use the coupon provided. He also wasn’t helpful when looking for shopping opportunities. Had I known the options I could have made an informed choice. He said “there is no shopping at all downtown”. But there are shopping centers and a mall nearby. Also, nobody at the front desk or Concierge desk could tell me how to access the underground restaurants. One young lady at the desk actually said “ I’ve never been down there, you can - Google it” . Not the best customer service.

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