Hampton Inn & Suites Houston-Westchase

“The hotel is closing for good.”

Stayed there last night. Bathroom seem to have been updated, but furniture is still a little dated. No breakfast. But all that will become irrelevant soon, as the hotel staff informed me the hotel is closing for good as of today July 18, 2021. Bankruptcy they said. If a buyer is found and th... more

Stayed there last night. Bathroom seem to have been updated, but furniture is still a little dated. No breakfast. But all that will become irrelevant soon, as the hotel staff informed me the hotel is closing for good as of today July 18, 2021. Bankruptcy they said. If a buyer is found and the hotel is saved, it won't continue to be a Hampton Inn, according to the staff.

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“Improvement Needed!”

I stayed here for three nights this past weekend. My rate with tax was $66.03 per night, a great deal! Service - There was very rarely anyone at the front desk, ever. I encountered three different front desk staff during my stay. A gentleman who assisted me during check-in: He was fine. No ac... more

I stayed here for three nights this past weekend. My rate with tax was $66.03 per night, a great deal! Service - There was very rarely anyone at the front desk, ever. I encountered three different front desk staff during my stay. A gentleman who assisted me during check-in: He was fine. No acknowledgment of Diamond status and I was not offered a complimentary bottle of water. A female who assisted me with getting more towels: She promptly brought them up to my room. A female (Evelyn) who assisted me during check-out: She was a delight. Very friendly. Room - Room is showing its age. Tears in carpet, three strange small pillows on the bed, mattress was comfortable, but bed sheet and comforter were both very thin. Microwave. AC in the room worked great (wall unit). Mini-refrigerator in the room worked great. Wi-fi was fast and I did not have to re-connect after I initially signed in my first night. No Do Not Disturb door hanger. Bathroom had two small and thin towels, one face towel, and no washcloths. No toilet paper holder, toilet seat did not stay up, part of shower head was missing, but shower water pressure and temperature were great, no small bottle of shampoo. Counter space was adequate for all of my toiletries. Hotel Information - The hotel has 82 rooms and 3 floors. The porte-cochère always had cars parked in it and along the fire lane. Not sure why this was allowed. Complimentary parking. Never had an issue finding a parking spot. I did not find anything wrong with the third floor hallway carpet. They are using COVID-19 as an excuse to not have breakfast AT ALL (not even a grab and go bag). This is the first I have encountered this at a Hampton Inn property. I have stayed at 51 other Hampton Inn properties over the past three years and many during the height of the COVID-19 pandemic. This is the ONLY one that does not offer ANYTHING for breakfast. From a brand standard perspective, that is awful. Location - It is located in Oak Park at Westchase in the Westchase District, right next to Bellaire Boulevard, which is the epicenter of Houston’s large Chinese and Vietnamese community. There is a Chick-fil-A, Starbucks with drive-thru, Denny’s, McDonald’s, The Home Depot, gas stations, and hundreds of Asian restaurants and retailers nearby. Here are distances to some local spots: The Galleria is 8 miles. Rice University is 11 miles. Texas Medical Center Campus is 12 miles. Buffalo Bayou Park is 13 miles. NRG Stadium is 14 miles. Houston Zoo and Hermann Park is 15 miles. Minute Maid Park and BBVA Stadium are 15 miles. University of Houston is 16 miles. Downtown Houston is 19 miles. William P. Hobby Airport (HOU) is 23 miles. George Bush Intercontinental Airport (IAH) is 35 miles. Remember, traffic in Houston is INSANE! It will take you a long time to get anywhere from this hotel. This would not be a hotel I would recommend. Improvement is needed to bring it up to Hampton Inn brand standards.

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