Extended Stay America Houston Med. Ctr. Greenway Plaza

“Excellent customer service”

My family and I have stayed here since last March 2020 off and on for my wife cancer treatment. All staff have been super helpful and friendly. Very clean rooms. Lots of close restaurants near by. ....

“Here for my dad in St. Lukes”

The rooms are clean and not too bad. I had a quick check-in as I has reservations. The bed was clean and comfortable. My only complaints are…it took 3-4 minutes before the water in the shower got hot, but I can understand that it takes a minute to get to the room, the free breakfast wasn’t much, ... more

The rooms are clean and not too bad. I had a quick check-in as I has reservations. The bed was clean and comfortable. My only complaints are…it took 3-4 minutes before the water in the shower got hot, but I can understand that it takes a minute to get to the room, the free breakfast wasn’t much, oatmeal, granola bars, blueberry muffins, coffee/tea or hot coco. No fruits no milk or orange juice, no toast. And the last thing is no dishes in the rooms. I guess I can understand that because people will steal them. But other than the breakfast (which was sad) my stay is decent. If you are on a budget this place isn’t so bad. Just do like I did, go buy a few groceries because eating out can get expensive. (I would give 5 stars if the breakfast had been more than a snack with beverages other than coffee/tea and hot coco… not everyone (including me) drinks coffee or tea and hot coco is a cold weather beverage.)

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“Lots of deferred maintenance the place is running down”

This place is suffering from huge amounts of deferred maintenance. They intentionally cut services to the bone to offer the guest the lowest price. But cutting services and not repairing things are two different topics. I've stayed with these folks three times now and the first thing I notice ... more

This place is suffering from huge amounts of deferred maintenance. They intentionally cut services to the bone to offer the guest the lowest price. But cutting services and not repairing things are two different topics. I've stayed with these folks three times now and the first thing I notice is every room door in the place is sagging and has to be pulled tightly shut. You can't depend on the door locking behind you without checking it first. The first room they assigned to me was terrible. When I opened the door I found a bed with no sheets or pillow slips, linoleum flooring that was peeling in the bathrooms, and a generally disheveled appearance. I went right back to the desk and told them that room was not acceptable. They assigned me to another one that was usable but lacked a whole lot compared against their advertising. In the room is a typical extended stay kitchenette, complete with refrigerator, two burner electric range top, and a microwave. There wasn't a dish to cook or serve in of any type, no silverware, or spatulas or colanders, or anything like that. The cabinets were completely bare. The General Electric refrigerator vibrated loud enough it was annoying at night and difficult to get to sleep. The vending machines, both of them, failed to dispense at least once per machine, which I never complained about. They probably don't own them. The bathtub would barely drain, and I didn’t complain about that, either. I don't like to shower standing in my own waste water. I picked this placed based on location rather than price, and I would happily pay more for a better property, but free parking is a scarcity in this area. I don't want my friends and family confronted with a parking charge just to come for a visit. But, there are enough problems here that I likely will keep on looking for some place better maintained but also does not charge to park. Access to this property is pretty easy, and there are lots of restaurants within 1/2 mile of this place. I would say this place is fairly quiet considering how much activity goes on outside these doors all day and all night. More than anything I get the feeling that the franchisee is only interested in getting the money, and doing the least possible to keep their franchise and keep guests coming. They really don’t care if everything works, or the offering is as advertised, or even meets a minimum specification. There are other companies in the dirt cheap room business that have much better standards than this. I may or may not come back, but I’m definitely looking for a better value.

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