Crowne Plaza Houston Med Ctr-Galleria Area, An Ihg Hotel

“Older / Outdated”

This is an older hotel and I would say outdated, but still had some redeeming qualities. The rooms are spacious and it is a convenient location. Being downtown, we thought we could walk to where we needed to go.. but not so much. Nobody walks, and honestly we did not feel safe walking. We used Uber… more

This is an older hotel and I would say outdated, but still had some redeeming qualities. The rooms are spacious and it is a convenient location. Being downtown, we thought we could walk to where we needed to go.. but not so much. Nobody walks, and honestly we did not feel safe walking. We used Uber to go everywhere, even Lakewood Church which is a mile away. Skip the breakfast buffet, it was not good and very overpriced. However, the cost of the stay was reasonable.

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“Eh, I would not stay here again”

Easy to navigate to from a frontage road. We arrived around 2:30 pm, I assumed check-in was at 3. They told me to come back around 4. We came back around 3:45 and was able to check-in. The entire place had a smell. Not terrible, but older and like mildew. We found our room, it too had the older sme… more

Easy to navigate to from a frontage road. We arrived around 2:30 pm, I assumed check-in was at 3. They told me to come back around 4. We came back around 3:45 and was able to check-in. The entire place had a smell. Not terrible, but older and like mildew. We found our room, it too had the older smell. The walk there from the elevator, they were doing work on the walls. Our room was located very closely to the elevators. The room was spacious and mostly clean. The bathroom had some bubbling on the wall, the toilet seat was messed up, and the water kept running in the toilet. It was warm when we got into the room. We set the thermostat to 63. We moved out car into the parking garage that we accessed using a key card (parking was a $25 fee). When we got out and attempted to use the elevator, we found it not in service. We took the stairs down to the first floor. We went back to our room and started getting ready. We left and went to our concert. While I was at the concert, IHG texted me about our room. I explained that the toilet was running. I asked them not to go while we were away. Due to the concert venue, we aren't allowed to bring in purses, so I left mine in the room. They did service the toilet in my room but nothing was touched, my money was not disturbed. There was no refrigerator located in the room. I opted to get ice from the machine on level 15. There was mold in the ice. YUCK. I picked out the moldy pieces, and put my bottled water in the ice to have some not room temperature water the next day. When we arrived back, there were a lot of people outside in the front. We parked on the third level this time in the parking garage. The elevator was out on this floor as well. We walked down the flights of stair until the first floor of the hotel. We went to our room. It was much cooler. The toilet was fixed. We slept soundly, other than us waking a few times from the slamming of doors, and the elevator noise. The bed was comfortable and the sheets were nice. The shower was hot but the water did not want to drain out of the tub. The body wash had a wonderful smell. -- I paid extra to have breakfast when I booked. We went downstairs around 9:15 am, we opted for the buffet. It was a nice breakfast buffet which included pancakes and was told later an omelet, but we weren't told that part until we already had our plates full. I gave the waitress our ticket, assuming that both meals would be included, but it was not. Only one buffet was included. I would have liked to know this when I booked my room. It did not state that on the website when I booked. We left around 10:30 am- checkout was at 11. Over all, the cost ended up being around 188ish with the room, parking, fees, and the extra breakfast buffet. I would not stay at this location again

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