Courtyard By Marriott Houston I-10 West Energy Corridor

“Pack your Patience”

Before I dive into any of the issues we had, and there were several, I want to say the staff at this hotel is the best I have encountered in all my travels. It’s not an exaggeration. And I have stayed at some top notch hotels and resorts, as well as some that are much less aspirational than the C... more

Before I dive into any of the issues we had, and there were several, I want to say the staff at this hotel is the best I have encountered in all my travels. It’s not an exaggeration. And I have stayed at some top notch hotels and resorts, as well as some that are much less aspirational than the Courtyard by Marriott. I and my four coworkers interacted with front desk, maintenance, housekeeping, and the cafe employees and every single person was accommodating and kind. We especially loved the woman who took our order at breakfast (I wish I had noted her name). She was prompt, positive, and genuine. We all looked forward to seeing her in the morning. Location: Right off the freeway, so easy access, which was nice. But if you’re looking for a place to stay where you can easily walk to restaurants or points of interest, this isn’t it. There’s an Exxon across the street if you need gas or a snack, but that’s about it. Other pros: the hotel is very clean, the breakfast was good The issues I alluded to earlier were these: First, when we checked in, two of us detected a smell like gas when we got to our rooms. They gave us new rooms, and one of the two still smelled like gas. So they switched that occupant (me) to another room again. Maintenance came up and inspected the rooms and said he didn’t smell anything, but that our rooms were right above the laundry room, so it’s possible he’s used to that smell and we were not. But he didn’t make us feel like we were crazy or causing an inconvenience, and we eventually all ended up in rooms that were odor-free. Then, on the second day, one of my colleagues realized that when her door closed, it didn’t lock. She could lock it from the inside, but not from the outside. So maintenance came up and fixed it. However, then she discovered her AC wasn’t working. She had it set at 67 but the temperature wouldn’t go below 75. So she was moved to a different room with a working AC unit. At the end of the stay, we can say all inconveniences were rectified, but they were still a hassle in the moment. The staff could have addressed these problems in a way that would result in a horrible stay, but they did not. They were the saving grace of a very dated hotel experience. My note to Marriott: Do better. Your hotel staff at this location are seriously gems. Invest in this property so that they can focus on making the customer experience even better, rather than having to troubleshoot and correct issues and hope that their guests will be understanding.

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“Comfortable hotel”

Stayed here due to its proximity to Texas children’s hospital. AC had an odd odor but not terrible. We needed one night before a long drive home and it was perfect for that. The concierge did change us to the medical rate to save us some money which was helpful.