Holiday Inn Express Hotel & Suites Harrisburg West, An Ihg Hotel

“Great location”

Staff excellent always friendly. We stay here often and it’s always clean. Checking and out is very easy. Breakfast included. Computer I. The lobby. Water and hot coco is great. We stay here on business usually for a night. Definitely recommend

“Great space. friendly staff,one area for improvement”

The five of us booked a two bedroom suite with two queen beds in one room and a king bed in the other room plus a spacious living / dining / kitchen area. It’s about 800 square feet of space, apartment sized. I stay at this hotel about four times a year. The staff are very friendly and has a goo… more

The five of us booked a two bedroom suite with two queen beds in one room and a king bed in the other room plus a spacious living / dining / kitchen area. It’s about 800 square feet of space, apartment sized. I stay at this hotel about four times a year. The staff are very friendly and has a good hot breakfast available. The rating is a four not a five this time because of one problem—the new front desk staff seemed to be totally unable to give us a set of keys that activated the door to our room. Only one of five keys worked. Finally, on one shift, their longtime very competent senior manager Amber got a set of keys to work. The junior staff need some re-instruction on proper activation of room cards. Otherwise I plan to stay here again in March.

less

“Spacious and clean hotel some areas for improvement”

We had the two-bedroom suite which includes a living room, dining area and small kitchen. At 815 square feet and $275 per night, it’s very spacious and fair price. There were three of us so we needed two bedrooms. The hotel and room were very clean and staff very accommodating from cleaning staf… more

We had the two-bedroom suite which includes a living room, dining area and small kitchen. At 815 square feet and $275 per night, it’s very spacious and fair price. There were three of us so we needed two bedrooms. The hotel and room were very clean and staff very accommodating from cleaning staff to the free hot breakfast service and front desk staffs. Lobby and dining areas are spacious and nicely appointed. I give this property four rather than five stars for the areas of improvement I recommend below: 1. In this non-Covid period, hotel needs to abandon their policy of no room cleaning except for stays of five days or more. I stay over 25 nights per year at hotels and all others have returned to daily or every other day housekeeping. To credit of the housekeeping staff, I see them in our hall area and they did empty our trash and change towels on request. 2. Our front desk agent was unable to split our bill onto three credit cards. She wasn’t familiar with the procedure. Again a first, never had a problem at other hotels. A small annoyance but a second reason. I have a four rather than a five rating. 3. The fitness room is very alert and spacious. It is missing a multipurpose cable machine to really make it complete and useful. While not a deal breaker it’s what distinguishes a four versus a five rating. Notwithstanding the above comments, I will return to this hotel again. The a

less