Holiday Inn Express Hotel & Suites Harrisburg West, An Ihg Hotel

“Great staff”

Check in was very easy and the front desk clerk was very friendly and helpful. I needed something later in the evening and she could have easily said no, but helped me out. The room was a great size, lot of pillows, and clean. There's a lot of parking in a well lit lot. The breakfast was grea... more

Check in was very easy and the front desk clerk was very friendly and helpful. I needed something later in the evening and she could have easily said no, but helped me out. The room was a great size, lot of pillows, and clean. There's a lot of parking in a well lit lot. The breakfast was great and the person working it was really friendly and great at her job.

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“Spacious and clean hotel some areas for improvement”

We had the two-bedroom suite which includes a living room, dining area and small kitchen. At 815 square feet and $275 per night, it’s very spacious and fair price. There were three of us so we needed two bedrooms. The hotel and room were very clean and staff very accommodating from cleaning st... more

We had the two-bedroom suite which includes a living room, dining area and small kitchen. At 815 square feet and $275 per night, it’s very spacious and fair price. There were three of us so we needed two bedrooms. The hotel and room were very clean and staff very accommodating from cleaning staff to the free hot breakfast service and front desk staffs. Lobby and dining areas are spacious and nicely appointed. I give this property four rather than five stars for the areas of improvement I recommend below: 1. In this non-Covid period, hotel needs to abandon their policy of no room cleaning except for stays of five days or more. I stay over 25 nights per year at hotels and all others have returned to daily or every other day housekeeping. To credit of the housekeeping staff, I see them in our hall area and they did empty our trash and change towels on request. 2. Our front desk agent was unable to split our bill onto three credit cards. She wasn’t familiar with the procedure. Again a first, never had a problem at other hotels. A small annoyance but a second reason. I have a four rather than a five rating. 3. The fitness room is very alert and spacious. It is missing a multipurpose cable machine to really make it complete and useful. While not a deal breaker it’s what distinguishes a four versus a five rating. Notwithstanding the above comments, I will return to this hotel again. The a

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