Extended Stay America Portland Hillsboro

“Nicer than my former apartment in some ways; not so great in others.”

I moved into this hotel as temporary living space to be close to medical resources. I chose this location as they have an elevator, on-site laundry, dishwashers in the room, a mini gym and a few rooms with a walk-in shower. The ADA rooms were all booked even though I was able to book it online. So… more

I moved into this hotel as temporary living space to be close to medical resources. I chose this location as they have an elevator, on-site laundry, dishwashers in the room, a mini gym and a few rooms with a walk-in shower. The ADA rooms were all booked even though I was able to book it online. So I never got the room with the walk-in shower. Due to surgical delays, my stay went from 3 to 6+ months. The rooms are comfortable. The hide-a-bed mattress was in dire need of replacement. The bed itself was very comfortable. The kitchen is well appointed. The front desk will provide cookware, dishes, toasters and coffee makers. It's what you would expect, aluminum pans, etc. I brought my own. It is a no smoking property, but much like my former apartment up the street, the smokers do not follow the rules. They smoke literally one step away from the entry doors and sometimes they don't even bother to go outside. There is a new manager in place who seems to be cracking down on that. As with any residential hotel, there are a variety of people staying here. Some are long term residents, hi-tech worker new hires, construction crews and your price conscious travelers. Unfortunately, some of the long term residents have been the source of many police and emergency visits. Mental meltdowns in the parking lot, and other disturbing behaviors are on display on the daily. As a former hospitality worker/manager I have some observations about this hotel. They seem to be running on a skeleton crew. There is only one maintenance guy and there is more than he can possibly do on his own. Too often, there is no one present at the front desk. I consider this a security issue. They are responsible for cleaning the elevator and lobby, and they are responsible for doing all the guest laundry. They also are called to inspect rooms after housekeeping cleans them. There are two broken windows that have needed repair for more than two weeks. There are holes in the hallway walls that need repair. There is a staff member openly dating a long term resident. I was told it was management approved. Experience, sets off some red flags for me. Pet friendly - ok, but there have never been dog waste bags in the dispenser. And there is no garbage can near that entrance. I purchase my own, but I know a lot of the short stay people are not that prepared. I find the cigarette butts, fast food and drug garbage around the property a bigger problem than pet waste. The on-site laundry is a joke! Many of the washers are out of order, and on the 2nd floor, there is only one dryer that will dry a load of laundry in one round. But, it will not work again until it cools down. The card readers often don't work. I was over charged and was told I had to contact the separate vendor who owns the laundry equipment. They were not helpful. It cost me $21 and 3.5 hours to do two loads of laundry. Needless to say, I found a local laundromat. Overall, my stay has been pleasant enough and fairly non-eventful. Mostly because I stay to myself. I am polite but don't want to be sucked into any of the local drama. There are prostitutes and drug dealers on the property. I know this is true at any hotel - even the super expensive ones. But, it's pretty blatant and has caused me to alter my dog walking to the well-lit front of the hotel. I wish the new manager all the best. I hope she can turn things around, hire some help for the maintenance guy, and I hope they reconsider how thin the resources of the front desk crew is stretched and hire a laundry attendant.

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