Courtyard By Marriott Greensboro Airport

“Decent Hotel for a Reasonable Price.”

Joe checked us in and was nice. My only frustration was that the priceline listing said this hotel had free internet but didn't mention you have to sign up for Bonvoy to get it. I had Bonvoy but didn't know my account number so I just used my cell phone hotspot. The room had a comfortable king bed… more

Joe checked us in and was nice. My only frustration was that the priceline listing said this hotel had free internet but didn't mention you have to sign up for Bonvoy to get it. I had Bonvoy but didn't know my account number so I just used my cell phone hotspot. The room had a comfortable king bed, sofa, fridge, microwave, tv and cable. There was an ice machine on our floor and a bistro in the lobby. The only food place within walking distance was Dunkin Donuts. The area was primarily just hotels. We opted to eat at Carolina's Diner (within a mile from hotel) twice and it was great.

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“Do not try to eat breakfast in the BISTRO”

The room was clean, the bed was comfortable. I am Titanium lifetime, so I had a choice for my welcome gift. I chose the $10 each breakfast voucher. That is where the problem began. At check in I was told the hours that the RESTAURANT would be open. We went to breakfast the next morning. We w… more

The room was clean, the bed was comfortable. I am Titanium lifetime, so I had a choice for my welcome gift. I chose the $10 each breakfast voucher. That is where the problem began. At check in I was told the hours that the RESTAURANT would be open. We went to breakfast the next morning. We were only guests in the restaurant, but there was a lady, Collette, behind the register. She did not approach us or ask if we needed help. After waiting at least 10 minutes, still no other customers and Collette had come to sit behind us and watch us. I decided they were not going to wait on us. So I went to the desk and asked to turn in my vouchers and just get my points. The young man there said I would have to talk to manager later. We went to room, packed up to leave. Back to desk to get my receipt before leaving and the young man there was very nice. He said he had checked about the breakfast and we were supposed to go up to the register and order and then they would bring our breakfast. I explained that I did not frequent Courtyards, so I did not know that. Collette was sitting in the back watching this. So she decided to come and inform me of what I was supposed to do to get service. I told her that I thought it was a restaurant and that someone would wait on us. She told me it was not a restaurant, but it was a BISTRO. Hmmm. I then got my receipt and left the hotel. Later I called and spoke with Danielle, a manager, about the incident. She handled it in a very professional way and made sure that I was satisfied with her explanation and that all the employees of the hotel were there to take care of guests. She gave me some points for the inconvenience. Bottom line is that even though, Danielle handled everything correctly, I would have much rather had a nice breakfast experience. If Collete had just come and told us the procedure, I would have done what she said and ordered at the register. I guess this might be standard procedure at Courtyard, not sure. Collette apparently had an "attitude". She did manage to come and butt in with her opinion when we were trying to check out, but she could not come to our table, or even yell across the breakfast BISTRO to tell us we had to come to her to order. My suggestion would be to avoid the Bistro. Otherwise the hotel was fine. I have spent over 2000 nights in Marriott hotels, all over the world. This was the worst breakfast experience. Customer service has gone over the cliff in the hotel industry.

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