Hampton Inn Miami Airport West

“OK stay before flight home”

Our last night on our tour of the Keys and Everglades. No issues that seem to be regularly repeated in other reviews. We were offered an alternative room on arrival as the one allocated was not ready. That has created an issue as we had prepaid and the payment obviously did not get transferred acro… more

Our last night on our tour of the Keys and Everglades. No issues that seem to be regularly repeated in other reviews. We were offered an alternative room on arrival as the one allocated was not ready. That has created an issue as we had prepaid and the payment obviously did not get transferred across. Ended up being charged on departure which was not spotted until I checked my credit card statement. Refund requested. Room was clean and comfortable. As we wee in no hurry we wandered down for breakfast at 08.55 to be told service finished at 09.00. I did manage to get a glass of milk but rest was there or not, no refilling empty dishes. We hung about in the lounge area and there was ample coffee. Price we paid was nothing like the exorbitant prices some quoted. Ate at the Doral Steakhouse, brilliant.

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“An average hotel”

My wife and I stayed here for 2 nights, one before and one after our cruise. I had enquired whether the shuttle ran on a schedule or if I had to call for it, but when I called, they didn't tell me where the pickup was. We had to go to the arrivals drop-off and then call them back to tell them where… more

My wife and I stayed here for 2 nights, one before and one after our cruise. I had enquired whether the shuttle ran on a schedule or if I had to call for it, but when I called, they didn't tell me where the pickup was. We had to go to the arrivals drop-off and then call them back to tell them where we were. I'm unsure if this is just a quirk of Miami Airport, but it was disturbing and chaotic, and the shuttle took over 30 minutes to arrive. The second stay was a little more eventful. We noticed that the paint on the bathtub was cracked and flaking away, but I didn't realize that the paint was the only thing that gave any traction when showering. I managed to step on a patch of bare tub and promptly fell. The cherry on top was the random $50 pet fee, which I had to call to have removed. Was the hotel bad? No. It's older, and it shows. The beds were fine, the rooms were clean, and the breakfast was your standard self-service hot buffet. Would I stay here again? Probably not. I expected some follow-up after reporting the shower incident, but I haven't heard anything. As we were leaving, another guest was complaining about a backed-up toilet, and the employee said (with far too little empathy) that nothing could be done until the maintenance guy came in several hours later.

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