Towneplace Suites Los Angeles Lax Manhattan Beach

“Marriott Lifetime Titanium Traveler”

I had a positive experience at the hotel this past week. I travel weekly for work, and would say the facility could use a facelift, but I stay in other properties that are older. The staff were pleasant during check-in and check-out. Did not find all the staff attentive or responsive, but over... more

I had a positive experience at the hotel this past week. I travel weekly for work, and would say the facility could use a facelift, but I stay in other properties that are older. The staff were pleasant during check-in and check-out. Did not find all the staff attentive or responsive, but overall not a huge issue for me. A couple of items that did bother may, maybe not others, is the lack of coffee during the day. Hotels removed coffee during COVID, but typically all Marriott and Hilton properties have coffee out during the day. I am not a fan of using the small machine in the room, so had to go purchase coffee after checking in. It would not take much for them to have regular coffee out after breakfast for those of us that like it during the day/evening time. Also, the swing of the bathroom door into the bathroom, limits the space, and the bathrooms are very small, although the suite is typical for Towneplace. Housekeeping staff were extremely friendly and attentive, and I found no issues with my room as far as this goes. Trash was picked up on Wednesday morning of the week, and towels/bed refreshed. Also, no garbage cans outside the doors which I thought was somewhat odd, but perhaps due to the homeless. There are homeless across the parking lot, but behind fencing, but I could see/hear them in the late afternoon. Going back in a few weeks and plan to stay here again. Very close to LAX.

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“Location is everything--close to LAX”

A decent basic hotel near LAX. Paper thin walls so you know what your neighbor is up to. The kitchen is the highlight of the room. Tiny bathroom and the door opened up into the sink vanity which I had never seen before. I was not confident about taking a walk in the neighborhood.

“Do not expect much”

First off, this is not the place to stay for more than one night. It's a place to be for our night back from being out of the country, before we fly back to our home state. Reasons are: front desk: we got there late at night, around 10pm-ish. I did not see the guard then, but what I did find... more

First off, this is not the place to stay for more than one night. It's a place to be for our night back from being out of the country, before we fly back to our home state. Reasons are: front desk: we got there late at night, around 10pm-ish. I did not see the guard then, but what I did find is a front desk clerk talking to what I believe is another front desk clerk, the 2nd one just standing around a few feet to the side and not acknowledging us. The main guy was nice, but too relaxed and just doing his basic duties to get us in; thank me for my Platinum status, and send me on my way. Note that I don't expect for an upgrade in the middle of the night for a one night stay, but considering the only upgrade I'll get is to be on the 4th floor and he offered me a 3rd floor, I was too tired and too uninterested to stick around the lobby area for too long to ask for it, since I feel like I was getting in the way of their conversation as it is. He did offer me a late check-out which I took, but I had to leave at 10am the next day anyway to get on with my day which includes driving around for work before I head back to my home state later in the night. The hotel's area is safe-ish enough, but the hotel is situated where I would not be walking around in the middle of the night. The good thing is that I can see from my room where my car is parked. The suite itself is clean, it has a kitchenette, but the bed is one of the worst I've slept in. It had zero lumbar support whatsoever. The room is fairly clean. The breakfast area is small, but it had the basics of the scrambled egg, bacon, coffee, OJ, waffles and bagel. Do not expect much, but it's free. Granted there were only 3 other group eating at the time we were there, the person in charge of the breakfast area stayed on her phone for half the time we were there. I employ people, and my pet peeve is paying someone to just sit/stand around on their phones half the time on the clock. It's just run by mediocre crew. I like the fact that the gym is visible and easy to find, but it's certainly small. The pool is in front of the hotel, and it looks safe and nice enough but we had no time to enjoy it. I did see the guard, and the front desk clerk in the morning are better and there were 3 of them. I did tell them that the room, when I opened the door, smelled a bit musky. I was too tired the night before to fuss around with a room change, I doubt the next room would have been better. IMO they would not need a guard if they pay more for better staffing and better amenities or breakfast selection. Better paying guests will pay top $ if they think they can get what they pay for, and this hotel definitely did not offer the best bang for your buck. The room smell, and the bed will not make me want to go back again definitely. It seems like I'm paying good $ to deal with crap room for the same price I can pay for much better Marriott hotels, albeit with no kitchen and no free breakfast.

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“Not up to Marriott Standards”

Although the morning supervisor was attentive and did credit us for having no hot water, other than smiles from the housekeeping staff, the rest of the employees were uninterested in guests. But the main concerns are the facilities: the elevator is shabby, dirty, and needs service. The general f... more

Although the morning supervisor was attentive and did credit us for having no hot water, other than smiles from the housekeeping staff, the rest of the employees were uninterested in guests. But the main concerns are the facilities: the elevator is shabby, dirty, and needs service. The general feel of this hotel is somewhat rundown-not at all to Marriott standards. The breakfast area was seldom cleaned, very hot, and in reality closed at 8:45, not 9AM, in that the server started cleaning up and not replenishing by then. One day they even ran out of butter well before closing. I had signed up for every other day housekeeping and double checked that we were on the list, only to return to a dirty room and no new towels. Our TV didn't work correctly and after calling the desk found out it needed to be unplugged and replugged. Finally, we had no hot water one morning, and only lukewarm for my husband's shower another day. Definitely not what I would expect from Marriott.

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