Hilton Garden Inn Dfw North Grapevine

“Good stay, but don't count on the shuttle”

This was our second stay at this hotel, very conveniently located to downtown Grapevine. The room is standard HGI with a comfortable bed and good sized bathroom. The towels are very thin and were sopping before I was dry after a shower, so those could be improved. Breakfast was good, and Edith to… more

This was our second stay at this hotel, very conveniently located to downtown Grapevine. The room is standard HGI with a comfortable bed and good sized bathroom. The towels are very thin and were sopping before I was dry after a shower, so those could be improved. Breakfast was good, and Edith took great care of us both there and at the bar one evening. This would have been a 5 star review except... they offer a shuttle within a 5 mile radius and last time it worked perfectly. This time was nothing short of a disaster. We were told to call and let the desk know what time we wanted to go, which we did, and at the appointed time went to the lobby and waited 30 minutes, then literally tried to chase down the driver who sped off without noticing we were there. Fortunately for us, Donmynique was at the front desk, saw what happened, and radioed him back. When we finished dinner, we called the hotel and were told he'd be along to pick us up shortly. 30 minutes later, no one. We called again and were told he was really busy, so they would call us a cab but it would be quite a while. We chose to uber back instead. Again fortunately for us, Donmynique was there, and she gave us breakfast coupons to make up for the trouble and reimburse us for the uber ride. The next day we waited maybe 10 min. for a ride into old Grapevine and were dropped off in a good spot for exploring. When it was time to be picked up, guess what? The shuttle van had broken down, so we were on our own to get back. Uber to the rescue again. This time, Donmynique told us the hotel would reimburse us in cash for the cost of the uber, and that was done very quickly. While the experience of the shuttle could not have been worse, the way Donmynique handled the situation was exemplary. She told us she was fairly new to the hotel, but management made a great decision in hiring her. All employees could take a lesson from her professionalism and the manner in which she handled the situation. Thank you!!

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“Good hotel in nearby to busy DFW airport”

A nice hotel located close to DFW International Airport. Friendly staff and clean accommodations with a decent gym and pool. Perfect if you’re needing to be close to the airport for a flight. Nearby other places to dine and proximity to major highways

“Opportunities for improvement”

Hotel is in a good location and the room was decent and clean but could use some maintenance. Small issues not worth mentioning. My issues are more towards the breakfast, billing and lack of follow up. Breakfast here is limited, expensive, and bad. Seems hard to mess up things like eggs, bacon and … more

Hotel is in a good location and the room was decent and clean but could use some maintenance. Small issues not worth mentioning. My issues are more towards the breakfast, billing and lack of follow up. Breakfast here is limited, expensive, and bad. Seems hard to mess up things like eggs, bacon and pancakes but they did. As a Diamond member I am to get points or a $10 meal credit. I opt for the credit by default and they failed to apply the credit. I reached out to the hotel twice and was assured they would correct. They did not. The complaints are somewhat petty, but the overall sense I felt staying here was less than a normal HGI hotel experience.

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