Quality Inn & Suites On The River

“Great customer service”

Heather at the front desk was great! My wife and I locked ourselves out of our room, needed water, needed scissors, and the list goes on. We regretfully were high maintenance and heather was a rockstar!

“Very nice hotel in a good location”

The hotel was well furnished and clean. The reception desk personnel were friendly, helpful and knowledgeable. Our room was comfortable and clean. All the staff with whom we had contact were very friendly, with the exception of one. The young woman that was running the breakfast room was not doi… more

The hotel was well furnished and clean. The reception desk personnel were friendly, helpful and knowledgeable. Our room was comfortable and clean. All the staff with whom we had contact were very friendly, with the exception of one. The young woman that was running the breakfast room was not doing the job very well. We came for breakfast 30 minutes before closing and there was no yogurt, there were about 5-6 slices of bread in the case and nothing else, there was an empty milk container sitting in a puddle of spilled milk, no eggs, no meat, the counters were all very messy and nobody attending to the problems. After waiting a few minutes, I stuck my head through the door to the kitchen area and saw the woman standing back in the room, doing something that had nothing to do with preparing food to restock the empty cases ( it seemed as if she were texting, but not sure ). I asked about milk and she said nothing, acted as if I had irritated her for asking at all, but proceeded to refill the milk container. She then did some limited restocking of the food. Unfortunately, she is only reason my evaluation was not a 5 star.

less

“West Glenwood, on the Colorado River”

I wanted to give a 3.5 star review but This hotel seems to be improving since last here. Still a little outdated but I gave it 4 stars for customer service, clean rooms, and location on the river is great. The pool area and hot tub back in commission and all was working well when we were here. The … more

I wanted to give a 3.5 star review but This hotel seems to be improving since last here. Still a little outdated but I gave it 4 stars for customer service, clean rooms, and location on the river is great. The pool area and hot tub back in commission and all was working well when we were here. The grill on outdoor deck pool area was great! We went to city market for steaks and chicken and had a bbq on the river deck. The lighting in this hotel still very dim in hallways and rooms. The elevator is small but works great. Continental breakfast area light and bright with basic staples. It does have waffle maker, eggs and sausage. Enjoyed third floor, odd rooms have river view. Walk to Dairy Queen on the river walk. And if you cross over the road at the roundabout you can go watch the kayakers and boarders in the whitewater surf area under bridge. Easy access to west Glenwood restaurants and still only 6 min drive to springs. Easy to get on I70 and 40 minutes to Rifle Falls state park.

less

“Comfortable accommodation on Colorado River”

Located right on the Colorado River, a short drive from historic downtown area. Beds comfy, pillows very soft, nice large room with 2 queen sized beds. Breakfast was good standard in a clean and average sized dining area. Only reason I gave an average rating was due to one member of reception s… more

Located right on the Colorado River, a short drive from historic downtown area. Beds comfy, pillows very soft, nice large room with 2 queen sized beds. Breakfast was good standard in a clean and average sized dining area. Only reason I gave an average rating was due to one member of reception staff who lacked personality, warmth or the ability to communicate effectively with guests, perhaps needs a carer change?? I would recommend staying here, it's also next door to Defiance Rafting - excellent rafting outfitters.

less