Aloft Richmond West Short Pump

“Decent”

Stayed here while handling some business meetings in the area… Check-in was efficient and friendly. The room was decen – My only issues are: - The bed kept sliding off its base - They really need to do something in Aloft hotels about the windows! I’d love to have the light come in, but I don’t ... more

Stayed here while handling some business meetings in the area… Check-in was efficient and friendly. The room was decen – My only issues are: - The bed kept sliding off its base - They really need to do something in Aloft hotels about the windows! I’d love to have the light come in, but I don’t want the window and room full exposed to the outside! - HVAC units in Alofts are loud! Nice location and relatively clean property. I’d stay here again.

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“Chic in Short Pump”

Nice chic hotel in the Short Pump section of Richmond. I was here for a wedding and chose this spot because of its proximity to the venue. FRONT DESK STAFF: attentive and caring, great attitudes upon check-in. ROOMS: almost a European design which was nice. Bowl style sink isn’t the most function... more

Nice chic hotel in the Short Pump section of Richmond. I was here for a wedding and chose this spot because of its proximity to the venue. FRONT DESK STAFF: attentive and caring, great attitudes upon check-in. ROOMS: almost a European design which was nice. Bowl style sink isn’t the most functional but it looks nice. Nice shower. Spacious room. Comfortable beds. TV channels don’t match the channel guide. Walls are kinda thin. There were people partying in the next room and I could hear them clearly. OVERALL: free parking, plenty of places in walking distance, and I’d stay here again.

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“Not my favorite Marriott”

I wanted to like this hotel more because there are some good things. The staff was very helpful and friendly. The location is very good; you’re within walking distance to many restaurants, some shops, and a Whole Foods. Parking is free and ample. The rooms are good sized. There’s a nice little ex... more

I wanted to like this hotel more because there are some good things. The staff was very helpful and friendly. The location is very good; you’re within walking distance to many restaurants, some shops, and a Whole Foods. Parking is free and ample. The rooms are good sized. There’s a nice little exercise room. They have a pool table in the lobby. But of the Marriott brands I’ve stayed at, I think Aloft isn’t going to be a go to for me. This hotel is relatively new - the receptionist said about 5 years old - but it’s already needing a few touch ups when you actually look with a keen eye. The room has “IKEA” style furnishings. The beds are on a metal platform and the mattress slides some when you sit instead of staying in place. The mattress itself was on the softer side, but if you stayed toward the middle, it was a little firmer. The bathroom vanity area and bathroom itself is all lit by one light switch, so when someone uses the area, the residual light shines into the bedroom. The phone in my room didn’t work properly, so when I needed to call the front desk, I ended up having to use my cell phone. The ironing board in my room wouldn’t stay up, so I had to lay the board on the bed to iron. The nightstand light didn’t work (when I told the front desk, they apologized and put in an order for it to be fixed). There’s some noise on the street that you can hear, especially when it’s gardening day. And lastly, I realize there are bugs in the world, but there was a roach in my room after my first night 😬 When I called the front desk to have someone come clean it up after I killed it with my shoe, they were very apologetic. They moved me to a different room on a different floor and didn’t charge me for that night’s stay. They said they were going to fumigate the room and not have anyone stay in it and that they haven’t had that issue there before. It’s super gross, and I was only able to stay my remaining nights by telling myself that a guest may have inadvertently brought one in their luggage and it crawled under the door. That was my hope and the necessary mental gymnastics for staying. I realize other hotels likely have similar situations, but it’s not something I’ve experienced at a Marriott before. I don’t know that they could’ve handled it any better, but I was on edge the rest of the stay.

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