River Terrace Resort & Convention Center

“Truly a Must-Stay! Turned Me Into a Lifelong Patron!”

We had the MOST amazing stay here at River Terrace for our weekend getaway to Gatlinburg and Dollywood. We got this trip under Priceline's ExpressDeals trying to save a few bucks (so we didn't know it was this hotel until AFTER booking). Well, let's say we left lifelong patrons no matter the pric... more

We had the MOST amazing stay here at River Terrace for our weekend getaway to Gatlinburg and Dollywood. We got this trip under Priceline's ExpressDeals trying to save a few bucks (so we didn't know it was this hotel until AFTER booking). Well, let's say we left lifelong patrons no matter the price! First, the location was AMAZING being just a couple minutes walk to the fun of the main strip in downtown Gatlinburg. This allowed for fun throughout the day and night, as well as tons of delivery options. Additionally the staff was absolutely fantastic during our entire stay. When we first arrived, we wished we had some extra pillows, but we didn't want to be a bother. Well, we quickly received a text from the front desk asking how our room was to be sure all was well to start. We replied asking for pillows, and had a very kind employee to our room in minutes with two pillows (wrapped in plastic since it was raining no less)! We also had an issue working our TV to start, but with a simple text we had an employee to us again in minutes to fix the issue. Also, we LOVED the rooms. I have seen mixed reviews on this, but I thought the King sized bedroom was fantastic. The style was pleasant, the room was clean, and the area was spacious. I loved the bed's comfort, but it was a harder/firmer-style, which I preferred. The AC unit also looked older, but it worked FAST and was great! The balcony was also so nice and private- can't wait to be back for that! All-in-all, we had an amazing trip, and that largely started with and was sustained by River Terrace Resort. Can't wait to return!

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“Quaint, Comfortable, Clean with Great Location on the River!”

We would go back! It's old so if you're looking for granite counter tops, this is not for you. There were no bugs, the beds were very comfortable, nice pillows, great water pressure, fantastic balconies! Pet friendly (fee). Pool. Friendly staff. Easy walk to Anakeesta, shops, restaurants. Free pa... more

We would go back! It's old so if you're looking for granite counter tops, this is not for you. There were no bugs, the beds were very comfortable, nice pillows, great water pressure, fantastic balconies! Pet friendly (fee). Pool. Friendly staff. Easy walk to Anakeesta, shops, restaurants. Free parking.

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“Passable at best”

We booked this hotel because it was advertised as a resort. At best this is a 1 star hotel. A resort designation implies that the facility offers more than just rooms to stay in. It should also provide a variety of services and activities. Having traveled extensively worldwide, I can say this ... more

We booked this hotel because it was advertised as a resort. At best this is a 1 star hotel. A resort designation implies that the facility offers more than just rooms to stay in. It should also provide a variety of services and activities. Having traveled extensively worldwide, I can say this IS NOT a resort. When we checked in, we were told (not asked if we wanted) that there would be NO housekeeping for our 4-night stay. This means we had to empty our garbage and ask for new towels (at a resort). There is NO restaurant on site and no breakfast offering. On their web page they say Hop on the Gatlinburg Trolley and enjoy a short ride to their Smoky Mountain resort (for restaurants). The "short" trolley ride is 21 mins each way once you are on board. To say the room we had was "OLD" would be a compliment (see the pictures). Walking into the room was musty and looked like it had been converted from an apartment complex. While it was wide and open, the carpet was splitting at the seams, and to say the plumbing fixtures were beyond their time would also be a compliment. There was chipping and permanent staining in the sinks and you could see where "slip strips" had been in the bathtub, shower, and tub spa. We saw (what we assume) was bedding for the "room change" in bags outside the door of the room being vacated. This was advertised as a 2 star hotel. The only positives of this facility were the location and the fact that the room was minimally functional. The bed (while hard) was acceptable and the water pressure was good. If you are planning on staying more than a single night I would look elsewhere We stayed in two other facilities at the beginning and end of our trip, they were both 2-star hotels and offered continental breakfasts and full housekeeping services on shorter stays. Lastly, there was the option of an "express" checkout by placing your email address on a checkout card and deposit it with your keys and they will email you your receipt. We have been away from the facility for over a week and have yet to see the email.

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