Sheraton Fort Worth Downtown Hotel

“Flawless Renovation”

The recent renovations have made this hotel feel brand new! The staff at checkin set things off on the right foot with a quick and flawless checkin. The lobby is beautiful and airy. I was upgraded to a large bedroom suite that was simply amazing. The decorations and furnishings in the room were... more

The recent renovations have made this hotel feel brand new! The staff at checkin set things off on the right foot with a quick and flawless checkin. The lobby is beautiful and airy. I was upgraded to a large bedroom suite that was simply amazing. The decorations and furnishings in the room were impeccable. The living room had a large sectional and nice wet bar area and the bedroom was also large with an extremely comfortable bed. There were two pullout sofas, one in the living room and one in the bedroom. The bathroom was a decent size and impeccably clean. The rooms are also virtually soundproof which is a huge positive. All in all this Sheraton knocked it out of the park with their recent renovations. The updates were modern yet classic. I would recommend this hotel to anyone visiting Ft. Worth.

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“Excellent staff and great customer service”

Yolanda McGowan Vendor Event date: April 6, 2024 Sheraton Staff: Rocio Great job on handling not only guests of the hotel but also the vendors with politness and such a williness to help. She responded quickly and professionally.” “Her positive attitude and willingness to go the extra mile for ... more

Yolanda McGowan Vendor Event date: April 6, 2024 Sheraton Staff: Rocio Great job on handling not only guests of the hotel but also the vendors with politness and such a williness to help. She responded quickly and professionally.” “Her positive attitude and willingness to go the extra mile for me was truly appreciated.” “She demonstrated excellent insight because there was a language barrier, however she was always there when I needed assistance with a SMILE and I never had to ask!” Sherato Staff: Kevin Also a great access to the hotel. Greeted me with a smile was extremely helpful and kind with. I personally know that half of what was asked of him was probably not part of his job description but never hesitated in the less. Thank you both !!!

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“Nice Property. Overall Good Experience.”

Even though we live in Arlington, we spent two nights here for a wedding of the daughter of some good friends. I go by this hotel several times a month but had never been inside. It's a beautiful property that's well maintained. It does suck that the parking garage is valet only and it's $48/day.... more

Even though we live in Arlington, we spent two nights here for a wedding of the daughter of some good friends. I go by this hotel several times a month but had never been inside. It's a beautiful property that's well maintained. It does suck that the parking garage is valet only and it's $48/day. I think that is ridiculous. They also have a surface lot that you can use for $25/day. I'd be upset about that too (this is Fort Worth, not LA or DC) except after we got home, I realized that they hadn't charged me for the parking. Not sure whether it was intentional or a mistake but I'm not going to question it. Our room was great. We were in the South Tower. We didn't see any signs of construction in the hotel so I'm assuming it's completed. Very freshly updated, plenty of USB-A and USB-C ports on the height (electrically) adjustable table and by the beds. There's a fridge in the room and there was water (free) for us. Everything appeared to be very clean. The only negative I noticed was that with this beautiful room with everything being updated and in perfect working order, the towels were something out of a Motel 6. They were the roughest, most "non-plush" and worn towels you can imagine. These things need to be retired to the rag bag. Really odd with as nice as everything else was. When we checked in, initially I was told there wasn't a room ready and they wanted a number to text me at when it was. I wasn't upset but just asked when they expected that to be. The young lady asked me to wait so she could ask her manager. He was busy helping someone else, so I had to wait 5-10 minutes. Again, I wasn't upset and when he did come over, he was very nice and apologetic for my wait and took $40 off our daily rate. That was quite unexpected but certainly appreciated. Currently, Commerce Street is closed for construction just north of the hotel so that actually helps with traffic but if you're going to drive north, you'll need an alternate route. We actually walked up Commerce to Sundance Square and there being no traffic was great. There is also construction just east of the hotel as A&M expands their presence in Fort Worth. So, Calhoun, which is one-way southbound is only one lane but that didn't pose any issues I would see. Just on the east side of Calhoun is where the surface lot is for the hotel. You can access it with your room key, and you'll also need that to get back inside the hotel on the east side. We also had access to the Sheraton Lounge on the 10th floor. They have coffee, expresso, canned sodas, water, juices and snacks available throughout the day. They also have a breakfast from 6:30-9:00am and happy hour (wine and beer?) and snacks in the evening. We didn't do breakfast or happy hour but went up there during the day. They have tables, chairs, sofas where you can sit and read, work or just look out the windows. I do think they need to have someone check on the area more frequently. They ran out of drinks, and it was quite a while (next day) before they were restocked. And some people are pigs and don't pick up after themselves and make a mess. The mess people left also sat there for most of a day. Having someone do a walkthrough every couple of hours and clean up and restock as needed would take care of that. In total, I would have no reservations with staying again. Not sure if I ever will since we live in the area and this was for a special occasion but if you're from out of town, it's only a 15-minute walk from downtown Fort Worth. There's also a free bus (Molley the Trolley) that runs continuously through the area and it stops right in front of the hotel.

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