Hilton Arlington

“Attending Baseball Game”

We’re preparing to go to Arlington to watch a baseball game while searching online found this hotel, so decided to book our stay for 2 nights and 3 days. Overall, the hotel was easy to locate and very clean the room that we were given was very nice and roomy king suite with plenty of room. Althou... more

We’re preparing to go to Arlington to watch a baseball game while searching online found this hotel, so decided to book our stay for 2 nights and 3 days. Overall, the hotel was easy to locate and very clean the room that we were given was very nice and roomy king suite with plenty of room. Although I had several questions for the hotel front desk staff, like did they provide a shuttle to the ballpark, yes, they did provide 1 but it did not work or operate on the weekends. They seem to be very lost when asking general questions like what time Six Flags was open, and locations of places around the hotel. Which I didn't find very helpful that the staff was unaware of things around them. The room did have a weird smell when we 1st arrived, and would 1st come back from different areas it smelled like mold there is a small refrigerator 1 of the cabinets and every time I opened it there was that same smell of mold. I'm sure the refrigerator probably needs to deep cleaning. Although I didn't see any mold it sure smelled musty in the room until the air started circulating. 2 good restaurants one with the bar located immediately within the hotel. Hotel location close to the ballpark. Less than 7 minutes’ drive time.

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“Average Hotel, not to ADA Standards”

Overall, the hotel is in good shape for a 3-star hotel. It is definitely not a 4-star hotel, as many websites state. The Pros are that it is clean and centrally located near sports venues and Six Flags, and the bar/restaurant is pretty good with great service and food. The rooms are clean, but th... more

Overall, the hotel is in good shape for a 3-star hotel. It is definitely not a 4-star hotel, as many websites state. The Pros are that it is clean and centrally located near sports venues and Six Flags, and the bar/restaurant is pretty good with great service and food. The rooms are clean, but the furniture is really dated and worn out. The cons are that the front desk staff and daytime management need some serious and immediate customer service training, especially in courtesy. The staff at this hotel are not the friendliest. This is a high-traffic hotel, and it can get really crowded during sports events and holidays. The hallways can be very busy and noisy with traffic until the late hours of the night (1 am-3 am). Housekeeping starts early in this hotel (7 am or so), so be ready to hear slamming doors and vacuum cleaners very early in the morning. My biggest con is that the accessible room did not meet ADA regulations, except for the safety bars: there was no seat for the rolling shower, the toilet seat and bed were very low, and the floor was slick, shiny titles and very slippery, which can be very dangerous when wet. It indeed concerns me that what passes as accessible in the hotel industry these days is just a few safety bars. If you need an accessible room, please be aware of this before booking a reservation at this hotel. It is a good hotel if you need a night to crash after a busy day, but an upgrade is needed. Front desk staff and hotel management need some serious customer service training.

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