Riverside Hotel

“Five Stars and Highly Recommended except...”

The Riverside is a great location, right on the Boulevard, close to restaurants and shops. The hotel itself is charming, clean, and comfortable. The service is impeccable from the front desk to the housekeeping team. I've stayed several times now and always a top-notch experience. The Wild S... more

The Riverside is a great location, right on the Boulevard, close to restaurants and shops. The hotel itself is charming, clean, and comfortable. The service is impeccable from the front desk to the housekeeping team. I've stayed several times now and always a top-notch experience. The Wild Sea restaurant is great, with Tammy running the bar. The pool area is beautiful and inviting with the Boathouse restaurant and bar by the pool and overlooking the river. I had a couple of cold ones at happy hour at the bar at the Boathouse this week. Beautiful setting and ice cold beer. What could go wrong? One of the servers had something going on with his hair. (He seemed to mention a hair implant to a nearby customer...) He was constantly touching it, smoothing it, twisting it...all the while handling lemon and lime wedges, rolling napkins, and handling silverware and customers' freshly-plated food. To top this off, he kept sticking his fingers in his mouth, applying lip balm of some sort, and never washing his hands. And you know he was doing it again the next day? It was very out of tune with the rest of the experience. It may be time for a little hygiene pep-talk at the Boathouse. This will not stop me from coming back. It is an outstanding property in every way.

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“A wonderful hotel with charm and history.”

This was my third stay at the Riverside. We come back every time because it’s a great old hotel with a lot of history and character. It’s beautifully maintained and not one of the enormous, cold feeling high rises so common now. The water taxi begins at the hotel. Las Olas Blvd has lots of shops ... more

This was my third stay at the Riverside. We come back every time because it’s a great old hotel with a lot of history and character. It’s beautifully maintained and not one of the enormous, cold feeling high rises so common now. The water taxi begins at the hotel. Las Olas Blvd has lots of shops and restaurants.

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“Excellent Customer Service and Care!”

Last week was a rough one for me. I had just sold my family home of 35 years due to the death of both my parents. En route home to Chicago from Ft. Lauderdale, I experienced an 8-hour flight delay - which ultimately was cancelled. After an hour wait for a Lyft, I finally made it to The Riversi... more

Last week was a rough one for me. I had just sold my family home of 35 years due to the death of both my parents. En route home to Chicago from Ft. Lauderdale, I experienced an 8-hour flight delay - which ultimately was cancelled. After an hour wait for a Lyft, I finally made it to The Riverside Hotel (without a room reservation.) I was unsure if the hotel would have a vacancy. Regardless, I chose this hotel based on my prior stay which was absolutely wonderful. Upon arrival, exhausted and very wet from the storm, we were greeting by Kavoen (Front Desk Supervisor) who was beyond professional, polite, accommodating, patient and concerned about our well-being. Admittedly, I was not thinking clearly (it was a long day). Kavoen went far and above to ensure that we had a hotel room for the next few nights and offered to assist us in any/every way possible. In no time at all, Kavoen changed our moods with his good cheer and willingness to help and get us settled. All the staff at this property are fantastic! And just when I thought their customer service could not be (nor needed to be) improved, I met Kavoen. I am convinced that if you look up the words stellar customer service in the dictionary, you'll see Kavoen's picture. I can never thank him enough for turning my day around and making me feel as if I were being welcomed home on that long and difficult day!

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