Hilton Fort Collins

“Not worth the frustration.”

Cons: 1. windows at least 6 feet above where a normal window would be. There was a view of the sky. This was my first impression. I thought well I can live with this. 2. I chose this hotel for room service amenity only to find out they do not serve room service on the weekends!?!? 3. To fi… more

Cons: 1. windows at least 6 feet above where a normal window would be. There was a view of the sky. This was my first impression. I thought well I can live with this. 2. I chose this hotel for room service amenity only to find out they do not serve room service on the weekends!?!? 3. To find this out I had to call 5 times before the front desk picked up the phone. They were not busy, I could see them from my room. 4. The initial call was an immediate transfer to the bar without letting me finish my sentence. Front desk was rude 5. The $20 breakfast buffet was disgusting. Despite listed amenities, dining room, you could not order off the menu. 6. The room layout was bad. Couch was facing the desk as opposed to the TV. 7. Starbucks did not have COFFEE! The person who orders was on vacation. Unbelievable! PROS: My room was clean, well stocked, and the linens were crisp and clean.

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“Come on Hilton - you can do better!”

I've stayed with the Hilton brand for well over 20 years, so I'm familiar with this brand. Obviously this hotel is re-branded from an Embassy Suites to Hilton (although same family). I was a bit disappointed with this Hilton. Yes, it was clean and comfortable, but there were a couple of issues t… more

I've stayed with the Hilton brand for well over 20 years, so I'm familiar with this brand. Obviously this hotel is re-branded from an Embassy Suites to Hilton (although same family). I was a bit disappointed with this Hilton. Yes, it was clean and comfortable, but there were a couple of issues that just were subpar. First, there was not a mini-refrigerator or microwave. There was plenty of room for it, so it just seemed like this hotel was being "cheap". Also, there was no free coffee to be found - but conveniently there was coffee for sale at the Starbucks located inside the hotel. Another subpar item was the required paid parking - as many others have mentioned. Very cheesy and cheap - it wasn't even through Hilton, it was through a 3rd party vendor. Hilton would have NO idea if you paid for parking or not, and who knows how often the 3rd party vendor actually does checks in the parking lot. There was tons of room for parking and there would be other ways for Hilton to keep out non-guest parking - such as physical parking passes - anyone else remember these simple slips of paper that you put on your car's dashboard?? Obviously this is too hard for Hilton. Would I stay here again - probably not, as I would like to be closer to Old Town where I could walk to restaurants and bars. So, when you're deciding on staying here, and you have a vehicle, just factor in the $15/day parking and no free coffee - not to mention no fridge nor microwave. Come on Hilton - you can do better than this!

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