Comfort Suites Florence I-95

“Overnight stop from NJ”

A nice stop over for the night coming from NJ back to fl ! Called ahead we were arriving late but lady was good about it ! Upon checking in so much gas stations n food around especially cookout was open till 2am and pilot was open ta was but resturant was closed but plenty to eat during day or nigh… more

A nice stop over for the night coming from NJ back to fl ! Called ahead we were arriving late but lady was good about it ! Upon checking in so much gas stations n food around especially cookout was open till 2am and pilot was open ta was but resturant was closed but plenty to eat during day or night ! Overall beds were good n very comfy ! Ac was ok but beds were blocking it and I think our room needed a new one change out soon it still was cold just not blowing hard but tabels n bathroom wood need to be replaced looks they are slowly remodeling the place very good n safe

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“Soso”

No greeting upon check in. Very little communication, no info on breakfast time, no direction to elevators, nothing. Room was fairly clean, questionable stains on couch. Yuck. AC leaked, rug and curtains were wet. Breakfast was soso, milk spilt on floor, workers saw it and walked right passed N… more

No greeting upon check in. Very little communication, no info on breakfast time, no direction to elevators, nothing. Room was fairly clean, questionable stains on couch. Yuck. AC leaked, rug and curtains were wet. Breakfast was soso, milk spilt on floor, workers saw it and walked right passed Not up to Choice hotel standards.

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“Questionable charge on bill”

To start off, I stay in hotels ALOT for work. I am a Choice Privileges Diamond member and stay pretty much exclusively in Choice brand hotels. I stayed at this location last week for the second time and when I got my bill I noticed a "Misc" charge for a "Eco Fee" in the amount of $3.50. I have n… more

To start off, I stay in hotels ALOT for work. I am a Choice Privileges Diamond member and stay pretty much exclusively in Choice brand hotels. I stayed at this location last week for the second time and when I got my bill I noticed a "Misc" charge for a "Eco Fee" in the amount of $3.50. I have never seen this anywhere before. I called the property and asked and was told it was a fee they charge for "making smart choices" for the environment. When I asked for an explanation I was told it was about shampoo and conditioner. I was told that many hotels now charge this fee. I have never ever seen this before. The capper is that it was billed to my credit card as a separate charge from the room charge. One transaction for the room and all taxes and fees except this, then a separate charge for $3.50 for the Eco Fee. If you are going to come up with some BS fee like this, just roll it into the room rate, instead of doing something like this. Other than this the room was ok, nothing special, the ice machine on the 3rd floor didn't work, and the internet is slow.

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