Hampton Inn & Suites Chapel Hill Durham

“Needs Attention”

This hotel is a Hilton and I was a bit disappointed in some areas and pleasantly surprised in others. Upon my arrival on a Friday evening I discovered that it was move in weekend for the local university. That made for a lot of bookings from folks who had driven great distances and long lines. To a… more

This hotel is a Hilton and I was a bit disappointed in some areas and pleasantly surprised in others. Upon my arrival on a Friday evening I discovered that it was move in weekend for the local university. That made for a lot of bookings from folks who had driven great distances and long lines. To add to a busy check in desk, one or more of the 3rd party booking companies had an issue and many people were unable to get their rooms (never use 3rd party booking systems-book through Hilton). People were grumpy but the front desk staff was kind and patient. They worked very hard to make sure each guest got a room. The general manager even stepped in to help deal with all of the issues. Kudos to the front desk staff. The beds and linens were lovely in my room. But… Upon my arrival to my room I met a couple of travelers who had entered their room with their key only to discover ANOTHER couple staying there. That should never happen. Ever. I was so nervous I had to use my flip door blocker so I could ensure no unauthorized entry. When I opened my door I found it already opened. The door would not fully close unless pulled upon. THEN I found a dirty sock and small trash on the floor. Was it vacuumed? No conditioner in the bathroom ( clean towels though) and a shampoo dispenser that was either empty or malfunctioning. The smoke detector required a new battery and beeped incessantly for hours until after several requests from me the GM dismantled it due to maintenance staff having gone home. Although I had a pull out sofa, no linens or pillows were in the room. Other guests mentioned the same issue. The refrigerator leg was broken (but the unit worked). I came back from a very long workday to discover no daily housekeeping-thus still not vacuumed. Hmmm. The breakfast was so-so (usual fare) but no coffee creamer. These are small details and after speaking with the GM I understand that he is new to this hotel and is working to bring up this hotel’s standards of quality. I hope he is successful because this was a sub-par stay at what should be a great hotel.

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