Residence Inn By Marriott Anaheim Placentia Fullerton

“Great Friendly Staff”

I had a wonderful stay at Residence Inn. The staff was incredibly friendly and helpful throughout my visit. Josie at the front desk was so kind upon check in and Felicitas provided exceptional service during breakfast. The room itself was decent - clean, comfortable, and had everything I needed f… more

I had a wonderful stay at Residence Inn. The staff was incredibly friendly and helpful throughout my visit. Josie at the front desk was so kind upon check in and Felicitas provided exceptional service during breakfast. The room itself was decent - clean, comfortable, and had everything I needed for a relaxing stay. Thank you.

less

“Fantastic staff at the Residence Inn”

On this trip, I was traveling with my high school cross-country team. Nick at the front desk was so helpful with answering questions and facilitating rooms near each other. I also appreciate the evening staff at the front desk, as they coordinated with the kitchen workers, so we could have grab-and… more

On this trip, I was traveling with my high school cross-country team. Nick at the front desk was so helpful with answering questions and facilitating rooms near each other. I also appreciate the evening staff at the front desk, as they coordinated with the kitchen workers, so we could have grab-and-go breakfasts for the athletes since we needed to leave for the race before the weekend breakfast offering. The entire staff worked cohesively to make our stay run smoothly. Thank you!

less

“Cute Hotel, But...”

I wish I could write a better review because the hotel is cute and has a lot going for it. Its rooms felt like little bungalows. The room was comfortable but felt like it hadn't been cleaned well. The soap holder in the shower hadn't been touched and had scum and mold on it. Several of the hand tow… more

I wish I could write a better review because the hotel is cute and has a lot going for it. Its rooms felt like little bungalows. The room was comfortable but felt like it hadn't been cleaned well. The soap holder in the shower hadn't been touched and had scum and mold on it. Several of the hand towels were stained to the point we did not feel comfortable using them. And the connection to the cable for our TV wasn't connected, so we had to move the cabinet the TV was on and figure out how to connect it ourselves. The body wash, shampoo, and conditioner dispensers were all almost empty. So it just felt like enough attention hadn't been paid to the care of the room before opening it to guests. There is also a problem I have every time I visit a Marriott, and I don't know whether it's a Marriott issue or a Samsung issue, but I always get an error when I try to connect to the Internet. Instead of getting the log-in splash page, I get an error screen. So I had no wi-fi. But I also admittedly did not voice this complaint to the staff, so that's on me. But I have no issues accessing any other splash pages at other hotels or venues, so I do wish Marriott would figure out how to correct that error. In spite of the above complaints, the room and bed were comfortable. The kitchen was well stocked. The hotel was just a short drive to and from Disneyland. The breakfast was ample and good, and there was plenty of seating room. The staff was pleasant. We did have a brief amenities charge on our card of about $300. It was refunded, but that still seemed like a lot. I can't remember any hotel I've stayed at that precharged that much, and it was inconvenient for that much to be charged. This hotel could easily get a five-star review from me if they pay attention to the issues I've laid out here because it really is a cute hotel.

less

“Nice property but unnecessary parking fees!”

This is a standard Residence Inn (old style). It was overall clean and the employees were friendly. It is in the middle of some renovations, so perhaps some of the small problems we found (torn couch pillows, bathroom doors that stick) will be fixed. But what really upset me here was the charge for… more

This is a standard Residence Inn (old style). It was overall clean and the employees were friendly. It is in the middle of some renovations, so perhaps some of the small problems we found (torn couch pillows, bathroom doors that stick) will be fixed. But what really upset me here was the charge for parking - $9 per night. There is no need for this other than a money grab. This is not an urban hotel where parking is at a premium. In fact, the Quality Inn next door (which charges less than $100 per night for a room) does not charge for parking! Please just increase your room rate by $9 rather than sticking me with an extra fee. This ‘cheapens’ the feel of the property. The hotel should also take a look at its signage. The back entrance to the breakfast area has a large sign that says “Welcome!” but when you try to enter, you find a locked door with a small sign asking you to go around front. In the lobby, there is still a sign that says face masks are required, but this clearly has not been the policy for some time. The issue here is not the signs themselves, but the lack of attention to detail that they represent.

less