The Henry Hotel, Autograph Collection

“A good hotel in Dearborn”

Very nice hotel, friendly staff and good food in the restaurant. If there is anything to complain about it could be the cleaning. I don’t think they vacuum cleaned our room. But overall this is a good hotel and the location next to the fairlane mall is perfect.

“Lovely hotel for a short stay”

I love the idea of this quaint, beautiful, fun, hip hotel but you are secluded if you don’t have transportation. The hotel does have a vehicle to drive you short distances if need be. The Henry is located in a business district. The only thing within walking distance is a run down mall. And I p... more

I love the idea of this quaint, beautiful, fun, hip hotel but you are secluded if you don’t have transportation. The hotel does have a vehicle to drive you short distances if need be. The Henry is located in a business district. The only thing within walking distance is a run down mall. And I personally don’t feel comfortable walking alone to the mall at night. Great gym but it would be even better if the Peloton and Echelon worked to their full potential. I think the gym is lagging when it comes to wifi. If in the area again I would stay for a quick overnight,

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“Service issues preventing hotel from achieving it's full potential”

Summary: The Henry is really trying, but it does not quite rise the level of an Autograph Collection Hotel. There are lots of things to like, but some service issues as well. My wife, son, and I recently stayed for four nights while visiting Dearborn. First, the good. The common areas and hallwa... more

Summary: The Henry is really trying, but it does not quite rise the level of an Autograph Collection Hotel. There are lots of things to like, but some service issues as well. My wife, son, and I recently stayed for four nights while visiting Dearborn. First, the good. The common areas and hallways are beautiful with all the art. The service at the restaurant and bar truly amazing. The beds are very comfortable. The rooms themselves are standard in terms of size and amenities. When we arrived, we checked in just after midnight after a late and long flight from the West coast. The room was under my wife's name, who is a lifetime Marriott Titanium member. We were assigned a room on the second floor. After we got to the room and quickly went to bed, it sounded like there was a car alarm going off. This was a noise you could hear over the A/C fan and a white noise generator on our phone. Given that it was so late, we decided not to go back to the front desk and change rooms. My son needed sleep. The next day we asked to change rooms at the front desk and were told the hotel was completely full but they could send engineering to take a look at the issue. The guy from engineering came and said that our room was directly above the boilers on the first floor and that was what was causing the sound. He also said that chiller stacks were right outside the window, which also makes noise. With the engineer in the room, we called the front desk on speakerphone and he explained the situation. The front desk still insisted there was nothing they could do because the hotel was full. At one point my wife mentioned that she was a titanium member and the front desk then said she would find another room for us and put someone else who had not checked in into our room. She moved us up to the 11th floor into a room that was very quiet and comfortable. I'm not sure why we were assigned a room over the boiler in the first place? On a side note, not really a big deal, but there was a half open can of Fanta soda in the refrigerator when we arrived in our 2nd floor room. Also, the light bulb in the 11th floor room for the desk lamp did not work. The ice machine on the 11th floor also did not have any ice. The other major issue we had with this hotel was the club lounge. The woman who worked in the morning really did not appreciate people coming in at 9:00 a.m. for breakfast (which is supposed to end at 9:30am.) It wasn't just us, there was another family from the West Coast who came at the same time and had the same experience. There was very little food left on the buffet and the woman did not want to be bothered to get more food. This happened for two days in a row. For example, I asked for more fruit to be brought out when there was none left. She said that she would have to check with the kitchen on the first floor. I insisted and suddenly more fruit showed up 3 minutes later. On the second day the coffee machine was out of coffee. My wife brought over a cup to the attendant and said oh there must be something wrong with the selection she made because it's all completely watery. She did that for two cups before she realized there was no coffee left in the machine. My wife had to explain to the woman that there was no coffee left in the machine and it needed more coffee beans. The woman did not want to replace the beans and really had a negative attitude towards us and other visitors in the lounge. We gave up on the club lounge breakfast after 2 days and got vouchers for the restaurant from the front desk. The club lounge woman working in the morning should not be in a customer facing role. We only went to the club lounge twice in the evening. The first night the woman was absolutely delightful. She greeted us when we entered and asked if we needed anything. On the second night, the woman was very nice, but the wine was warm. She said they couldn't find the keys to the wine refrigerator so there was no way to keep it cold. But she had a bucket of ice next to the wine so people could put ice in their wine. I suggested she put the bottles of wine in the bucket of ice and that would solve the problem. She did and that fixed everything. I'm not sure why she didn't think of that! Other than the initial experience at the front desk and trying to resolve the loud room issue, the front desk was very helpful after that. And as I mentioned before, the service in the restaurant was absolutely fantastic – really 5* service! So overall, the hotel is really trying but needs to fix some service issues.

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