Atheneum Suite Hotel

“A gem in Detroit”

This an absolute gem of a hotel. From the moment of check in until I left all the staff are super friendly and helpful. Lovely bar area, huge, tasty breakfasts that kept me going all day. Room was amazing, very spacious & clean, very comfortable bed. Big shout out for the shuttle bus service & the … more

This an absolute gem of a hotel. From the moment of check in until I left all the staff are super friendly and helpful. Lovely bar area, huge, tasty breakfasts that kept me going all day. Room was amazing, very spacious & clean, very comfortable bed. Big shout out for the shuttle bus service & the drivers…this service will take & return guests anywhere within a five mile radius….great when you are traveling solo & it’s your first time visiting Detroit. Can highly recommend this hotel…hopefully I will be back next year.

less

“Friendly Staff, Great Location!”

The staff was very friendly and welcoming. The hotel was clean and the lobby was beautifully decorated for Christmas. I was surprised to find out that the hotel provided shuttle service to guests and I was able to use the service several times which was very convenient. The best driver there was… more

The staff was very friendly and welcoming. The hotel was clean and the lobby was beautifully decorated for Christmas. I was surprised to find out that the hotel provided shuttle service to guests and I was able to use the service several times which was very convenient. The best driver there was a gentlemen named Corey, he was punctual, conversational and considerate - he was the true definition of customer service! Additionally, the bar tender who worked evenings was also wonderful I stayed at the hotel two nights and on night two she acted like we were old friends when I arrived and gave me a very warm welcome. This is a very reasonable place to stay close to the action related to the Detroit sports teams and right now the holiday lights at Campus-Martius, ice rink and GIANT Christmas tree are stunning. Rooms were well attended to but the layout was odd and maybe a bit dated. My room had a soaker tub/shower combo. The tub was VERY deep with no grab rails - so if you stay here and have any mobility issues please be aware - not a complaint - just a heads up to perhaps ask for a different room configuration!

less

“Fine hotel with very spacious rooms; staff could be more polite and on top of things”

I found myself staying here for 3 nights for a conference in downtown Detroit. I had a fine stay here but one that falls somewhat short of a five-star experience. First, the positives. The room is absolutely massive. I don’t recall having stayed in a room of that size in a very, very long time. Se… more

I found myself staying here for 3 nights for a conference in downtown Detroit. I had a fine stay here but one that falls somewhat short of a five-star experience. First, the positives. The room is absolutely massive. I don’t recall having stayed in a room of that size in a very, very long time. Second, cleanliness. The room was well-cleaned, and the bathtub was clean and inviting enough that I ended up enjoying a relaxed bath twice in the span of three days – something I rarely get to do at my house. Third, the presence of a courtesy shuttle that was available to take hotel guests anywhere within a short distance of the hotel. Fourth and finally, they have an in-house restaurant. I had dinner on the first night that I got there, and it was great. The spicy chicken sandwich at $15 is one of the best bargains that I have recently come across in an era of rampant inflation. Along with taxes and tips, my HUGE dinner which likely added a full inch to my ever-growing waistline, came to only $28! Now, the reasons for taking off a star. First, the staff could have been more polite. I found the shuttle drivers in general, but especially the one I had on my very last day to be quite brusque. Also, the lady who checked me in on the first day should have indicated that there was going to be a hold for $300 – $100 per each night of stay – but I don’t believe she had pointed that out. It is only when I came back to the reception puzzled by why I had been charged more than $800 for my stay that she informed me of that rule. Second, they missed my wake-up call on the very first night that I stayed at the hotel. I had asked for a wake-up call at 8:00 but I don’t believe that ever came. The third and final point is a minor one, but I am noting here in my review. For the second morning that I was here, I requested an in-room breakfast for 8:00 a.m. The breakfast did not come at 8:00 but it came closer to 8:15 seriously inconveniencing me. The person who brought up my food indicated that she was there at 7:55 but because I was not yet out of bed, I don’t think I ever heard her knock. However, in my estimation, she should not have waited until 8:15 to bring the meal but should have delivered the meal at 8:00, as was requested. Finally, I had used up the slip in my room to request the breakfast that morning. Even though I stayed for one more night, the hotel did not provide me with another slip on which I could put in an order for in-room breakfast for the last morning I was there. All in all, while I had a fine stay at The Atheneum and would be perfectly happy to consider staying here again, to the extent that the hotel wants to get outstanding reviews from guests – as opposed to ones that are merely good– it could train its staff better and nudge them/ encourage them to be more polite and courteous to their guests.

less

“Good stay, bad post-stay customer service”

I stayed at this hotel for two nights while attending a conference in Detroit. All of the staff I had encounters with during my stay were quite lovely. The room was large and comfortable, though the bathroom could use some upgrading. The bad part of my stay started after I left. First, they failed… more

I stayed at this hotel for two nights while attending a conference in Detroit. All of the staff I had encounters with during my stay were quite lovely. The room was large and comfortable, though the bathroom could use some upgrading. The bad part of my stay started after I left. First, they failed to send my a copy of my final bill, which I need for reimbursement purposes for my job. No big deal. I called and they sent it to me, but without indicating that I made payment. Still no big deal. I emailed and then called and got a bill that showed a zero balance. Weirdly, though, it also indicated that I had ordered breakfast twice through room service, which was strange given that I'd only ordered dinners. Still not a big deal, I thought, until I emailed again asking for the record to be corrected and was told it couldn't be done even though I explained the situation and even reminded them that I didn't even get a key to the room until after 3:00 p.m. the day that I arrived, so I couldn't have ordered breakfast that day. Can't be done, I was told. So I called and left a message for the manager of the hotel (I had been corresponding with the reservations manager). No response or resolution. If this hadn't been business travel none of this would matter, but as many business travelers know, accuracy of receipts can be important for reimbursement and their unwillingness to fix their own mistake shows a weak link in their customer service.

less