Atheneum Suite Hotel

“A gem in Detroit”

This an absolute gem of a hotel. From the moment of check in until I left all the staff are super friendly and helpful. Lovely bar area, huge, tasty breakfasts that kept me going all day. Room was amazing, very spacious & clean, very comfortable bed. Big shout out for the shuttle bus service & the … more

This an absolute gem of a hotel. From the moment of check in until I left all the staff are super friendly and helpful. Lovely bar area, huge, tasty breakfasts that kept me going all day. Room was amazing, very spacious & clean, very comfortable bed. Big shout out for the shuttle bus service & the drivers…this service will take & return guests anywhere within a five mile radius….great when you are traveling solo & it’s your first time visiting Detroit. Can highly recommend this hotel…hopefully I will be back next year.

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“An Amazing Hotel in the Heart of the D”

The hotel is amazing! From the moment we walked in, until the valet shut the door as we left, we were treated like royalty. The room was beautiful, clean, and spacious. Every employee did their best to make sure we were comfortable and served well. I would definitely stay here again.

“Good stay, bad post-stay customer service”

I stayed at this hotel for two nights while attending a conference in Detroit. All of the staff I had encounters with during my stay were quite lovely. The room was large and comfortable, though the bathroom could use some upgrading. The bad part of my stay started after I left. First, they failed… more

I stayed at this hotel for two nights while attending a conference in Detroit. All of the staff I had encounters with during my stay were quite lovely. The room was large and comfortable, though the bathroom could use some upgrading. The bad part of my stay started after I left. First, they failed to send my a copy of my final bill, which I need for reimbursement purposes for my job. No big deal. I called and they sent it to me, but without indicating that I made payment. Still no big deal. I emailed and then called and got a bill that showed a zero balance. Weirdly, though, it also indicated that I had ordered breakfast twice through room service, which was strange given that I'd only ordered dinners. Still not a big deal, I thought, until I emailed again asking for the record to be corrected and was told it couldn't be done even though I explained the situation and even reminded them that I didn't even get a key to the room until after 3:00 p.m. the day that I arrived, so I couldn't have ordered breakfast that day. Can't be done, I was told. So I called and left a message for the manager of the hotel (I had been corresponding with the reservations manager). No response or resolution. If this hadn't been business travel none of this would matter, but as many business travelers know, accuracy of receipts can be important for reimbursement and their unwillingness to fix their own mistake shows a weak link in their customer service.

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“Buck Rogers’ favourite hotel”

From the snazzy reception, bar and lounge - recently renovated and which the owners are rightly proud - you might be expecting a more refined aesthetic throughout. But past the unorthodox (but useful) elevator quadrangle you’re transported back to a bizarre neo-classic retro-futurist hotel that loo… more

From the snazzy reception, bar and lounge - recently renovated and which the owners are rightly proud - you might be expecting a more refined aesthetic throughout. But past the unorthodox (but useful) elevator quadrangle you’re transported back to a bizarre neo-classic retro-futurist hotel that looks like a leftover from camp but cool eighties sci-fi series Buck Rogers in the Twenty Fifth Century. As the name implies, Greek colonnades are interspersed with glass brick walls and the big rooms feature multilevel floors and sunken bath tubs, though the one I stood in to shower was so flimsy I thought I might be early down to the bar. The suites are incredibly roomy, handy if you’re a family and the lighting continues the retro sci-fi theme even if the overall effect is a little patchy. Service was accommodating but the restaurant was closed and the well stocked but overpriced bar (and I’m a single malt guy) was largely empty and the barkeep had to be sought out more than once. Smooth valet parking makes this a great stop for travellers visiting Detroit’s Greek/Brick Town district but beware as there’s no shortage of roughnecks in the immediate vicinity - and that’s just the women.

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